Interviews Apr 23 Bank Mandiri expands financial inclusion in Indonesia through Livin’ super app Bank Mandiri's Livin' super app drives financial inclusion and empowers customers with AI-enabled tools, digital wallets and cross-border capabilities... 499
Interviews Apr 14 Mobile-first banking drives customer engagement and productivity at Nedbank Nedbank’s strategic shift to a mobile-first approach has transformed its operations, boosting customer engagement, acquisition and operational effic... 2371
Sponsored Content Apr 07 BIDV receives double recognition at the TAB Global Excellence in Retail Finance Awards 2026 BIDV receives dual recognition at the TAB Global Excellence in Retail Finance Awards 2026, reaffirming its position as the leading retail bank in Viet... 1912
Interviews Apr 02 TenPay Global on China’s cross-border payment gateway and the coordination challenge behind agentic payments Yang Wenhui, chief executive officer of TenPay Global (Singapore) discusses the potential of China's CPG, why partnerships are essential and why commo... 1470
Analysis Mar 25 JPMorgan Chase posts $57B profit in 2025, plans $105B spend as rate tailwinds fade JPMorgan Chase closed 2025 with $57 billion in net income and a 20% ROTCE, but the results point to a structural shift that will define the bank’s 2... 2633
Awards Ceremonies Mar 13 Bank of China HK, Nedbank, Standard Chartered HK, WeBank and UOB recognised for excellence in retail banking, digital finance, SME banking and wealth management in Asia Pacific and Africa Bank of China HK, Nedbank, Standard Chartered HK, WeBank and UOB were recognised for outstanding contributions to retail banking, digital finance, SME... 1598
Interviews Feb 26 BPI shifts to engagement-led mobile banking model as digital adoption accelerates BPI’s mobile platform reaches 8.75 million users, anchoring customer engagement, acquisition, ecosystem integration and long-term digital-driven pro... 1783
Interviews Jan 19 Techcombank rebuilds its technology core around cloud, data and disciplined execution Tuan Nguyen, group chief information officer (CIO) of Techcombank, explained how a cloud-first strategy, multi-year platform modernisation and deliver... 5191
Co-published Dec 09 Cathay United Bank recognised with five major awards from The Asian Banker in 2025 Cathay United Bank secures five major awards in 2025, highlighting excellence in digital transformation, AI innovation, mobile banking, analytics and ... 1827
Awards Ceremonies Nov 21 First Bank of Nigeria, Bank of Punjab, Stanbic IBTC, Absa, Al Rajhi Bank and BDO Unibank recognised for excellence in retail finance, SME banking and transaction finance First Bank of Nigeria, Bank of Punjab, Stanbic IBTC, Absa, Al Rajhi Bank and BDO Unibank were recognised at The TAB Global Finance Awards 2025.... 2603
Awards Ceremonies Nov 07 Absa Ghana, Commercial Bank of Qatar and BSF recognised for achievements in retail, transaction banking and trade finance in Middle East and Africa Leading financial institutions in the Middle East and Africa were recognised at the TAB Global Middle East and Africa Awards 2025 in Dubai. ... 2447
Sibos Round Up Oct 07 Bank of America embeds AI and data to transform corporate payments At Sibos Frankfurt 2025, Winnie Chen, head of global payment solutions for Asia Pacific at Bank of America, explained how interoperability, data insig... 1902
Interviews Sep 09 BSN advances digital channels to extend inclusion and improve service delivery Bank Simpanan Nasional is pursuing a multi-pronged digital transformation programme to broaden financial inclusion, improve customer experience and en... 3420
Interviews Jul 31 Krungsri GIFT looks to reshape loyalty with AI-driven, mission-based engagement Krungsri aims to redefine customer loyalty with GIFT, a personalised, gamified rewards platform embedded within its mobile banking app. By aligning ... 6301
Apr 02 HSBC Live+ recognised as best cash back credit card in Asia Pacific HSBC Singapore’s Live+ credit card, which was recognised as the Best Cash Back Card in Asia Pacific, stands out for its lifestyle benefits, high cas... 3417
Institutional Awards Mar 27 Vietcombank, VietinBank, Cake, BIDV and TPBank recognised for excellence in wealth management, SME banking, private banking, digital and social banking in Vietnam Vietcombank, VietinBank, Cake, BIDV and TPBank were recognised at The TAB Global Excellence in Retail Finance and Technology Innovation Vietnam Awards... 4205
Opinion Mar 17 AI agents set to replace mobile banking apps Artificial intelligence (AI) could soon make mobile apps as outdated as bank branches after the first wave of digital innovation. Banks must streamlin... 4176
Co-published Dec 31 Cathay United Bank wins record number of awards in 2024 Cathay United Bank has been recognised with nearly 90 awards as of November 2024, underscoring its achievements in areas such as wealth management, d... 5628
Co-published Sep 19 Standard Chartered elevates the mobile banking experience in Hong Kong with innovative features and advanced UI/UX The revamped mobile banking app, SC Mobile Next Gen, provides innovative features that address customer demands for intuitive navigation, streamlined ... 28828
Interviews Sep 11 LOLC Cambodia drives financial inclusion with new technology Duleep Liyanage, CIO at LOLC Cambodia, shared how the bank is using modern technology to expand financial inclusion and improve customer service acros... 6078
Interviews Sep 10 CHID Bank modernises for Myanmar’s regulatory shift Soe Sandar Aung, head of core and digital banking at CHID Bank, discussed how the bank is updating its operations to meet new regulatory demands, focu... 5499
Interviews Sep 03 J Trust Bank overhauls legacy system Cho Won June, director of information strategy and technology at J Trust Bank explained how the bank is tackling the challenges of outdated legacy sys... 6705
Interviews Jun 24 PVcomBank to reach five million customers in a year with AI Trinh Vinh Hien, chief technology and digital officer of Vietnam’s PVcomBank, and Ramki Ramakrishnan, managing director for Asia Pacific at Temenos,... 5017
Awards Ceremonies Jun 07 Role of strong and sustainable leadership in the financial services industry The Excellence in Retail Finance and Technology Innovation Hong Kong Awards 2024 held recently, recognised the achievements in digital and retail bank... 5816
Interviews Feb 06 UNO Digital Bank aims to simplify and elevate banking in the Philippines Senior executives of the bank discussed their advancements in the Philippines in line with their goal of providing a comprehensive financial services ... 4594
Excerpt Jan 25 GXS to leverage its ecosystem for sustainable profit Charles Wong, CEO of GXS Bank, leads the charge in Singapore's digital banking landscape, targeting underserved segments with innovative solutions. Ba... 3756
Interviews Jan 03 ICICI’s Jha: “We approach customers as ‘One Bank’ with the entire bouquet of services” ICICI Bank reported significant business growth in the first half of FY 2023-24, with increases in operating income and net profit driven by strong cr... 6619
Interviews Oct 26 Techcombank’s Jens Lottner: “Our two new buildings merge traditions with a digital future” CEO Jens Lottner shared Techcombank’s innovative approach and vision following the opening of its headquarters in Hanoi and Ho Chi Minh City in Viet... 8326
Excerpts Sep 26 StanChart Ghana invests in digital tech to boost retail business Standard Chartered Ghana adopted a new business strategy to improve customer service and promote digital platform usage... 8568
Interviews Jul 17 BCS leverages AWS cloud solution for cross-border real-time payments Cloud-based infrastructure plays a crucial role in enabling digital cross-border instant payment systems between Singapore and India... 12956
Interviews Jul 07 GCash's Martha Sazon: “We became profitable three years ahead of target” Martha Sazon, president and CEO of Mynt/GCash, discussed the rapid growth of the fintech company, how being cloud native helped it be... 25685
Sponsored content May 01 Mobile payments to overtake cards by 2024 The COVID pandemic has accelerated the adoption of digital transactions and mobile payments, including the use of digital cards. With enhanced securit... 29672
interviews Dec 23 BSP's deputy governor Tangonan on financial inclusion, digital transformation, CDBCS and new payments infrastructures Mamerto Tangonan, deputy governor of BSP, discussed the latest developments in the Philippine’s journey to digitalising its financial ecosystem. He ... 23449
Research Note Dec 22 OPay secured 22% share of Nigerian e-wallet market in last 3 years Mobile-based payment platform OPay has grown exponentially since its launch in 2018, penetrating the unbanked and underbanked population in Nigeria. I... 38316
Research Note Oct 28 Mobile wallets will reach 2.6 billion users in Asia Pacific by 2025 Global mobile phone users are projected to reach 4.8 billion by 2025, compared with 2.8 billion users in 2020. Businesses are tapping into this vast m... 31506
Research Note Jul 23 Mox and ZA Bank lead Hong Kong’s virtual bank race A year after Hong Kong issued eight digital banking licences, Mox and ZA Bank have emerged as the early leaders. Together with WeLab, the three banks ... 16943
Opinion May 25 ITM’s Thakkar: “India’s fintech industry to reach $160 billion by 2025” The growth in financial services has been remarkable over the past few years in India and the financial sector has witnessed a transformation with the... 12570
Current Account Apr 01 Revolut moves into US and UK online banking race Fintech startup Revolut has applied for a banking licence in the US and UK in a bid to make inroads into the online banking business in the two econom... 7976
Current Account Mar 15 LINE BK tops two million users in Thailand LINE BK, the first social banking platform in Thailand, has exceeded two million users within four months from its launch in October 2020. LINE BK reg... 10283
Current Account Mar 10 Global Payments Report: Digital wallets and BNPL drive ecommerce payments The use of digital wallets has accelerated amid the pandemic and exceeded cash-based transactions for in-store payments for the first time, according ... 12456
Research Note Mar 02 Raast set to revolutionise digital payments in Pakistan Market development, operational challenges, and payment preferences are going to shape consumer engagement with the new instant payment platform... 22206
Current Account Feb 23 Top Indian banks increase investments in technology India’s financial payments and banking industry is expected to invest more on new technologies and improve existing infrastructures and capabilities... 9091
Research Note Dec 29 StanChart Kenya is Most Recommended Retail Bank in Africa; Nedbank, Capitec Bank, CalBank, and Guaranty Trust Bank lead multiple consumer rankings Customers decide which banks in the Africa region stood out from the rest and were most helpful during COVID-19 following the result of the BankQualit... 10967
Co-published Dec 18 SCB’s new payment hub boosts processing capacity and business growth Siam Commercial Bank and IT partner FIS implemented a future-proof payment hub to increase processing capacity and shorten product development cycle. ... 9466
Research Note Dec 11 Banque Saudi Fransi, Commercial International Bank and Emirates NBD lead consumer rankings in the Middle East The inaugural BankQuality™ Consumer Survey and Rankings in the Middle East interviewed 3,000 customers in three key markets in the region on their e... 9367
Current Account Oct 28 Ant Group sets record with $34 billion IPO Ant Group’s dual listing in Hong Kong and Shanghai, shunning New York, is the world’s largest and has seen overwhelming response ... 5876
Datafiles Oct 15 Thirteen most profitable digital banks in Asia Pacific upped earnings by 49% in 2019 Digital banks in Asia Pacific witnessed improving overall profitability in FY2019. Although some digital banks’ net profit in FY2020 has been affect... 15785
interviews Oct 06 DWS’ Plein: “The large growth in ESG strategies will kick in in 2021” Oliver Plein, global head of investment specialists ESG at DWS discusses how sustainability related regulations and investor demand have driven ESG in... 3067
Sep 13 TMB Bank’s Anghel: “Stay focused and impatient” The head of digital and user experience at TMB Bank, Robert Anghel, discusses how the bank is focusing on consumers’ growing appetite for digital se... 12141
interviews Sep 10 BCA’s Setiaatmadja: “Accelerating digital strategy vital to growing customer base and business stability” The president director of Bank Central Asia (BCA), Jahja Setiaatmadja, talks about how accelerating the bank’s digital transformation has helped in ... 13151
Research Note Aug 28 Retail Awards 2020: Best players focus on digital engagement and customer-centric ecosystems amid uncertain environment At the International Heads of Retail Finance Virtual Meeting on 28 August 2020, leaders from over 22 institutions in Asia Pacific, the Middle East and... 8902
Research Note Aug 27 BankQuality Rankings 2020: Consumers will dictate the winners and losers in the digital era The inaugural BankQuality™ Consumer Survey and Rankings interviewed 11,000 bank customers in 11 markets across the Asia Pacific region on their enga... 11638
Datafiles Jan 21 Nonprofit organisations receive increased support through online giving The market for charitable giving is evolving like other forms of commerce and establishing a firm digital presence... 7295
Aug 16 Twitter and Square investor Gregg Kidd: “Identity as a public good, but who is going to own it?” Greg Kidd, the serial startup investor who helped found Square and Twitter and is currently investor in GlobaliD, opens up in this wide-ranging and op... 13017
Jul 24 Ping An Bank’s Xie: “Those who focus on technologies will be the winners” Ping An Bank chairman Xie Yonglin talked about the bank’s transformation journey into a leading retail financial services provider, the evolution o... 15293
Research Note Jul 22 Number of digital platform outages in Australia rose sharply in 2018 Sharp rise in electronic payment incidents in Australia resulted in substantial customer disruption in 2018.... 6306
News Analysis Jul 04 Facebook's Libra will rival US monetary system cites US House Financial Services Committee The US House of Representatives’ Financial Services Committee has called for a halt to Facebook's cryptocurrency-based digital wallet citing seriou... 16574
Trendwatch Jun 27 The race to build super-apps, platforms and communities As fintechs and big technology players are increasingly developing their platforms and apps, the financial services industry is in serious need of dev... 7505
Research Note Jun 23 Total e-wallet size in Indonesia likely to hit $15 billion by 2020 Indonesia is seeing exponential growth in mobile payments spurred by a robust fintech landscape, though usage remains uneven and limited... 23302
Jun 18 Westpac's Duncan: “We need to welcome partnerships to drive innovation” Westpac chief development officer Macgregor Duncan spoke about the importance of partnerships in driving innovation... 6936
Opinion May 20 globaliD's Kidd on future exchange society: The what, the who, and the why Greg Kidd, co-founder and CEO of globalID, postulates a few possible paths for the future exchange society. Greg Kidd will be a speaker at the Futur... 8423
Opinion Apr 02 Banks’ online channel features: Bridging towards treasury management systems (TMS) ... 5252
Opinion Apr 01 "Apple's new credit card is just an incremental change that reinforces the dominance of banks in the digital finance space" Apple's new digital credit card, launched with Goldman Sachs, only buys the Western players a little more time in democratising payments and catching... 5589
Trendwatch Mar 18 Asia-Pacific, led by China, will drive the growth of usage-based insurance China has from 2010, become the world’s largest automobile market with more than 20 million new cars registered annually, reaching over 25 million ... 9702
interviews Mar 15 PingJia Technology's Li: "We are poised to drive usage-based insurance adoption in China" Insurance telematics solution provider aims to leverage the huge automobile market and high rate of smartphone penetration to grow usage-based insura... 7471
Research Note Feb 28 Despite rapid digitisation of payments in China, credit card usage will reach new heights by 2020 Chinese credit card industry exploded over the past two years, with growth rates being recorded in the number of credit cards issued and outstanding ... 19106
Datafiles Dec 20 China, India and Thailand payments surge ahead These are the leading countries where new payment options are creating new opportunities and disrupting the incumbents ... 12563
Case Study Nov 13 Most improved retail bank in Asia Pacific, Middle East and Africa Ping An Bank has successfully transformed its operating structure into a modern one, prioritizing asset-light and capital-light structures to allow f... 5471
May 25 KakaoBank’s Yun receives The Innovation Leadership Achievement in South Korea Award for 2018 ... 26567
May 25 Mynt’s Thomas receives The Innovation Leadership Achievement in the Philippines Award for 2018 ... 27993
TABLive Dec 20 VoiceVault’s Webb: “Voice biometrics is as strong as other leading biometric technologies” ... 3873
Case Study Jul 29 Enhancing operational efficiency and transforming mortgage experience through a cloud platform ... 4239
Research Note Jun 29 What does it take to build a successful mobile wallet – more than cool technology ... 8274
Research Note Nov 02 Hostile environment casts doubt on the future of mobile-only fintech banks ... 5730
Interviews Jun 20 Interview: “We intend to operate as an ally rather than to compete with banks” ... 5446
Research Note Feb 24 East and West African banks close gap with regional industry leaders in South Africa ... 5424
Research Note Feb 17 Democratisation of banking services puts focus on relationships over products ... 4978
Research Note Feb 16 Banks need to leverage their superior product knowledge to stay relevant ... 5782
Research Note Feb 03 Retail banking in the United Arab Emirates: Evolving and already competitive ... 6019
