In 2025, Cathay United Bank (CUB) received over 100 domestic and international awards across areas including wealth management, AI development, digital innovation, financial services and ESG finance — marking a continued year-on-year increase. Growing recognition from financial media, regulatory authorities, foreign institutional investors and professional organisations reflects the bank’s robust capabilities, financial expertise, service quality and regional reach across Asia Pacific. At The Asian Banker Awards 2025, CUB and its parent company, Cathay Financial Holdings, received five accolades under the technology and operational excellence categories. Guided by its core value of putting customers first, CUB has advanced smart development, digital transformation and service innovation, reinforcing its position as a leading financial institution in the region. CUB was awarded Best Data and Analytics Infrastructure Implementation in Taiwan for building its cloud-native Lakehouse data platform, which integrates the flexibility of data lakes with the analytical power of data warehouses. Featuring an end-to-end MLOps pipeline, automated ETL workflows, and comprehensive governance, the platform has tripled scalability, achieved 99.98% uptime and boosted user engagement by 175%. The bank has also won the Best Fraud Prevention Technology Implementation in Taiwan, for its Cathay Shield framework — an AI-driven system powered by smart labelling, machine learning and real-time Kafka-based monitoring. As Taiwan’s first bank to deploy federated learning in fraud prevention, CUB collaborates securely with peers while protecting data privacy. In 2024, the system intercepted over NTD 1.58 billion ($51.3 million) in suspicious transactions, achieved 90% accuracy in high-risk account identification, and blocked fraudulent activities within 10 seconds. As part of the Cathay Financial Holdings, which was recognised as having the Best Enterprise-wide AI Technology Implementation in Taiwan, CUB has launched a proprietary AI platform integrating a model hub, knowledge bases, self-service development tools and multi-layered guardrails. The initiative has strengthened productivity, employee engagement and group-wide collaboration — from the HR knowledge management assistant to enterprise-wide chatbot applications. CUB was also awarded Best Mobile Banking Service in Taiwan for its flagship CUBE App, which delivers a unified view of customers’ financial portfolios and offers personalised functions to tailor individual experiences. The app’s cross-platform security ensures safe, seamless transactions, reinforcing customer trust in CUB’s digital ecosystem. Its customer-first design and personalised features have further strengthened customer loyalty and expanded the bank’s retail base. Rounding out its achievements, the bank was named Best Managed Bank in Taiwan, recognizing overall excellence in governance, operational efficiency, financial performance and risk management. Looking ahead, CUB will continue to strengthen its digital and technological capabilities, leveraging innovation to enhance product development, strengthen resilience and deliver high-quality, customer-focused financial products and services. With an expanding presence across Asia and a prudent strategic approach, Cathay United Bank aims to build on its regional leadership and partner with clients in achieving sustainable, long-term growth.
