Interviews Apr 14 Mobile-first banking drives customer engagement and productivity at Nedbank Nedbank’s strategic shift to a mobile-first approach has transformed its operations, boosting customer engagement, acquisition and operational effic... 2363
Sponsored Content Apr 07 BIDV receives double recognition at the TAB Global Excellence in Retail Finance Awards 2026 BIDV receives dual recognition at the TAB Global Excellence in Retail Finance Awards 2026, reaffirming its position as the leading retail bank in Viet... 1907
Analysis Mar 25 JPMorgan Chase posts $57B profit in 2025, plans $105B spend as rate tailwinds fade JPMorgan Chase closed 2025 with $57 billion in net income and a 20% ROTCE, but the results point to a structural shift that will define the bank’s 2... 2577
Awards Ceremonies Mar 13 Bank of China HK, Nedbank, Standard Chartered HK, WeBank and UOB recognised for excellence in retail banking, digital finance, SME banking and wealth management in Asia Pacific and Africa Bank of China HK, Nedbank, Standard Chartered HK, WeBank and UOB were recognised for outstanding contributions to retail banking, digital finance, SME... 1592
Interviews Feb 26 BPI shifts to engagement-led mobile banking model as digital adoption accelerates BPI’s mobile platform reaches 8.75 million users, anchoring customer engagement, acquisition, ecosystem integration and long-term digital-driven pro... 1773
Interviews Jan 19 Techcombank rebuilds its technology core around cloud, data and disciplined execution Tuan Nguyen, group chief information officer (CIO) of Techcombank, explained how a cloud-first strategy, multi-year platform modernisation and deliver... 5178
Co-published Dec 09 Cathay United Bank recognised with five major awards from The Asian Banker in 2025 Cathay United Bank secures five major awards in 2025, highlighting excellence in digital transformation, AI innovation, mobile banking, analytics and ... 1821
Awards Ceremonies Nov 21 First Bank of Nigeria, Bank of Punjab, Stanbic IBTC, Absa, Al Rajhi Bank and BDO Unibank recognised for excellence in retail finance, SME banking and transaction finance First Bank of Nigeria, Bank of Punjab, Stanbic IBTC, Absa, Al Rajhi Bank and BDO Unibank were recognised at The TAB Global Finance Awards 2025.... 2598
Awards Ceremonies Nov 07 Absa Ghana, Commercial Bank of Qatar and BSF recognised for achievements in retail, transaction banking and trade finance in Middle East and Africa Leading financial institutions in the Middle East and Africa were recognised at the TAB Global Middle East and Africa Awards 2025 in Dubai. ... 2441
Sibos Round Up Oct 07 Bank of America embeds AI and data to transform corporate payments At Sibos Frankfurt 2025, Winnie Chen, head of global payment solutions for Asia Pacific at Bank of America, explained how interoperability, data insig... 1899
Interviews Sep 09 BSN advances digital channels to extend inclusion and improve service delivery Bank Simpanan Nasional is pursuing a multi-pronged digital transformation programme to broaden financial inclusion, improve customer experience and en... 3409
Interviews Jul 31 Krungsri GIFT looks to reshape loyalty with AI-driven, mission-based engagement Krungsri aims to redefine customer loyalty with GIFT, a personalised, gamified rewards platform embedded within its mobile banking app. By aligning ... 6295
Institutional Awards Mar 27 Vietcombank, VietinBank, Cake, BIDV and TPBank recognised for excellence in wealth management, SME banking, private banking, digital and social banking in Vietnam Vietcombank, VietinBank, Cake, BIDV and TPBank were recognised at The TAB Global Excellence in Retail Finance and Technology Innovation Vietnam Awards... 4196
Co-published Dec 31 Cathay United Bank wins record number of awards in 2024 Cathay United Bank has been recognised with nearly 90 awards as of November 2024, underscoring its achievements in areas such as wealth management, d... 5625
Co-published Sep 19 Standard Chartered elevates the mobile banking experience in Hong Kong with innovative features and advanced UI/UX The revamped mobile banking app, SC Mobile Next Gen, provides innovative features that address customer demands for intuitive navigation, streamlined ... 28826
Interviews Sep 11 LOLC Cambodia drives financial inclusion with new technology Duleep Liyanage, CIO at LOLC Cambodia, shared how the bank is using modern technology to expand financial inclusion and improve customer service acros... 6076
Interviews Sep 10 CHID Bank modernises for Myanmar’s regulatory shift Soe Sandar Aung, head of core and digital banking at CHID Bank, discussed how the bank is updating its operations to meet new regulatory demands, focu... 5496
Interviews Sep 03 J Trust Bank overhauls legacy system Cho Won June, director of information strategy and technology at J Trust Bank explained how the bank is tackling the challenges of outdated legacy sys... 6700
Interviews Jun 24 PVcomBank to reach five million customers in a year with AI Trinh Vinh Hien, chief technology and digital officer of Vietnam’s PVcomBank, and Ramki Ramakrishnan, managing director for Asia Pacific at Temenos,... 5014
Awards Ceremonies Jun 07 Role of strong and sustainable leadership in the financial services industry The Excellence in Retail Finance and Technology Innovation Hong Kong Awards 2024 held recently, recognised the achievements in digital and retail bank... 5810
Interviews Feb 06 UNO Digital Bank aims to simplify and elevate banking in the Philippines Senior executives of the bank discussed their advancements in the Philippines in line with their goal of providing a comprehensive financial services ... 4592
Excerpt Jan 25 GXS to leverage its ecosystem for sustainable profit Charles Wong, CEO of GXS Bank, leads the charge in Singapore's digital banking landscape, targeting underserved segments with innovative solutions. Ba... 3751
Interviews Jan 03 ICICI’s Jha: “We approach customers as ‘One Bank’ with the entire bouquet of services” ICICI Bank reported significant business growth in the first half of FY 2023-24, with increases in operating income and net profit driven by strong cr... 6616
Interviews Jul 07 GCash's Martha Sazon: “We became profitable three years ahead of target” Martha Sazon, president and CEO of Mynt/GCash, discussed the rapid growth of the fintech company, how being cloud native helped it be... 25680
interviews Dec 23 BSP's deputy governor Tangonan on financial inclusion, digital transformation, CDBCS and new payments infrastructures Mamerto Tangonan, deputy governor of BSP, discussed the latest developments in the Philippine’s journey to digitalising its financial ecosystem. He ... 23445
Research Note Jul 23 Mox and ZA Bank lead Hong Kong’s virtual bank race A year after Hong Kong issued eight digital banking licences, Mox and ZA Bank have emerged as the early leaders. Together with WeLab, the three banks ... 16938
Current Account Apr 01 Revolut moves into US and UK online banking race Fintech startup Revolut has applied for a banking licence in the US and UK in a bid to make inroads into the online banking business in the two econom... 7971
Current Account Mar 15 LINE BK tops two million users in Thailand LINE BK, the first social banking platform in Thailand, has exceeded two million users within four months from its launch in October 2020. LINE BK reg... 10281
Research Note Mar 02 Raast set to revolutionise digital payments in Pakistan Market development, operational challenges, and payment preferences are going to shape consumer engagement with the new instant payment platform... 22203
Current Account Feb 23 Top Indian banks increase investments in technology India’s financial payments and banking industry is expected to invest more on new technologies and improve existing infrastructures and capabilities... 9088
Research Note Dec 29 StanChart Kenya is Most Recommended Retail Bank in Africa; Nedbank, Capitec Bank, CalBank, and Guaranty Trust Bank lead multiple consumer rankings Customers decide which banks in the Africa region stood out from the rest and were most helpful during COVID-19 following the result of the BankQualit... 10965
Co-published Dec 18 SCB’s new payment hub boosts processing capacity and business growth Siam Commercial Bank and IT partner FIS implemented a future-proof payment hub to increase processing capacity and shorten product development cycle. ... 9461
Research Note Dec 11 Banque Saudi Fransi, Commercial International Bank and Emirates NBD lead consumer rankings in the Middle East The inaugural BankQuality™ Consumer Survey and Rankings in the Middle East interviewed 3,000 customers in three key markets in the region on their e... 9365
Datafiles Oct 15 Thirteen most profitable digital banks in Asia Pacific upped earnings by 49% in 2019 Digital banks in Asia Pacific witnessed improving overall profitability in FY2019. Although some digital banks’ net profit in FY2020 has been affect... 15783
interviews Oct 06 DWS’ Plein: “The large growth in ESG strategies will kick in in 2021” Oliver Plein, global head of investment specialists ESG at DWS discusses how sustainability related regulations and investor demand have driven ESG in... 3064
Sep 13 TMB Bank’s Anghel: “Stay focused and impatient” The head of digital and user experience at TMB Bank, Robert Anghel, discusses how the bank is focusing on consumers’ growing appetite for digital se... 12139
interviews Sep 10 BCA’s Setiaatmadja: “Accelerating digital strategy vital to growing customer base and business stability” The president director of Bank Central Asia (BCA), Jahja Setiaatmadja, talks about how accelerating the bank’s digital transformation has helped in ... 13148
Research Note Aug 28 Retail Awards 2020: Best players focus on digital engagement and customer-centric ecosystems amid uncertain environment At the International Heads of Retail Finance Virtual Meeting on 28 August 2020, leaders from over 22 institutions in Asia Pacific, the Middle East and... 8900
Research Note Aug 27 BankQuality Rankings 2020: Consumers will dictate the winners and losers in the digital era The inaugural BankQuality™ Consumer Survey and Rankings interviewed 11,000 bank customers in 11 markets across the Asia Pacific region on their enga... 11635
Jul 24 Ping An Bank’s Xie: “Those who focus on technologies will be the winners” Ping An Bank chairman Xie Yonglin talked about the bank’s transformation journey into a leading retail financial services provider, the evolution o... 15291
Research Note Jul 22 Number of digital platform outages in Australia rose sharply in 2018 Sharp rise in electronic payment incidents in Australia resulted in substantial customer disruption in 2018.... 6303
Research Note Jun 23 Total e-wallet size in Indonesia likely to hit $15 billion by 2020 Indonesia is seeing exponential growth in mobile payments spurred by a robust fintech landscape, though usage remains uneven and limited... 23300
Jun 18 Westpac's Duncan: “We need to welcome partnerships to drive innovation” Westpac chief development officer Macgregor Duncan spoke about the importance of partnerships in driving innovation... 6934
Opinion May 20 globaliD's Kidd on future exchange society: The what, the who, and the why Greg Kidd, co-founder and CEO of globalID, postulates a few possible paths for the future exchange society. Greg Kidd will be a speaker at the Futur... 8421
Opinion Apr 02 Banks’ online channel features: Bridging towards treasury management systems (TMS) ... 5252
Case Study Nov 13 Most improved retail bank in Asia Pacific, Middle East and Africa Ping An Bank has successfully transformed its operating structure into a modern one, prioritizing asset-light and capital-light structures to allow f... 5469
TABLive Dec 20 VoiceVault’s Webb: “Voice biometrics is as strong as other leading biometric technologies” ... 3868
Case Study Jul 29 Enhancing operational efficiency and transforming mortgage experience through a cloud platform ... 4237
Research Note Nov 02 Hostile environment casts doubt on the future of mobile-only fintech banks ... 5727
Research Note Feb 17 Democratisation of banking services puts focus on relationships over products ... 4975
Research Note Feb 16 Banks need to leverage their superior product knowledge to stay relevant ... 5779
Research Note Feb 03 Retail banking in the United Arab Emirates: Evolving and already competitive ... 6015
