Co-published Feb 22 Enabling seamless customer experience through digital transformation of channels Asian Banker Research shows that a large component of direct retail sales (asset and liability products) is still focused on branches. Digit... 4136
Research Note Feb 22 Digital transformation powers profitability in branch banking Banks are undergoing significant digital transformation to provide customers with better services Self-service methods are being enc... 4982
Interviews Feb 22 Interview: “Transforming the relationship concept is based on the very real need of managing both pricing and costs” Petri Nikkilä believes banks are embracing and adopting digital technology at a more collaborative, cooperative and centralised level ... 2371
Proceedings Report Feb 22 Banks must stop living in the past Fast-pace change in the banking industry demanded institutions to rethink strategy, adopt leaner, agile and collaborative models F... 5922
Interviews Feb 22 Paytm Payments Bank's Satti: "Create new use cases and innovate to grow" Satti believes demonetisation created a momentum for long term change and transforming Indian mindset towards digital payments The... 3480
