Clearstream Fund Centre and TCS received the award for Best Cloud-Based Technology Initiative for cloud-native architecture and scalability. For AI innovation and data integration, OCBC was recognised for having the Best AI for Customer Personalisation Technology Initiative, Best AI for Operational Process Automation Initiative, and Best Data and Analytics Infrastructure Initiative in Asia Pacific. Kasikorn Bank was cited for its AI and GenAI-driven automation, winning Best AI-Based Analytics Initiative and Best Credit Risk Technology Initiative for Retail Banking in Asia Pacific. Techcombank was awarded Best Automation Technology Initiative and Best Digital Infrastructure and Architecture Initiative in Asia Pacific for its holistic automation strategy. For its automated KYC and real-time data streaming platform, Security Bank was awarded Best Compliance Risk Technology Initiative and Best Data Integration and Framework Initiative in Asia Pacific Other recognised initiatives include collaborations between financial institutions and technology companies, such as Fusion Bank with Webank Technology Services; Vietnam Maritime Commercial Joint Stock Bank with Temenos; CIMB Bank with ACI; and PT Jalin Pembayaran Nusantara (Jalin) with Euronet. Fubon Bank and Thunes were recognised as the Best Climate Risk Technology Initiative and Best Cross-Border Payment Technology Platform in Asia Pacific respectively. Jakarta, Indonesia, 22 May 2025 – Clearstream Fund Centre, OCBC, Techcombank, Kasikorn Bank, Security Bank and other leading financial institutions and technology companies were recognised at the TAB Global Business Achievement Awards, held at the Ritz-Carlton Jakarta. The TAB Global Business Achievement Awards programme includes the Financial Technology Innovation Awards, Transaction Finance Awards, Financial Markets Awards and Risk Management Awards, recognising excellence across key areas of the financial services industry. The TAB Global Financial Technology Innovation Awards is one of the most prestigious, rigorous and transparent benchmarking programmes for technology innovation leadership and performance in the financial services industry globally. It recognises excellence in technology innovation among banks and financial institutions, alternative financial service providers, fintech companies, platforms and technology solution providers. Institutions undergo a comprehensive evaluation based on balanced scorecards and stringent criteria focused on the following: leadership in innovation, operational excellence, customer service, business growth, risk management and resilience. The winners were recognised for their exceptional Financial Technology Innovation Initiatives implemented in 2024. Best Cloud-Based Technology Initiative Clearstream Fund Centre and TCS won the award for Best Cloud-Based Technology Initiative. The financial institution established a fully compliant entity with a platform that integrates custody, settlement, foreign exchange, credit and reconciliation into a unified fund infrastructure. Built on a cloud-native core banking system powered by TCS BaNCS, it has an application programming interface-first (API-first) architecture, multi-zone availability and high fault tolerance. Delivered in 25 months, it enables real-time processing, modular scalability and multi-custodian capabilities. These enhanced transaction processing capacity, resilience and onboarding speed while reducing operational costs. Financial Technology AI Innovation Awards for Asia Pacific OCBC was awarded Best AI for Customer Personalisation Technology Initiative for utilising artificial intelligence (AI) to deliver hyper-personalised engagement and boost revenue. The bank developed comprehensive AI capability with over a hundred AI models in production. It implemented a recommendation engine that uses generalisation and memorisation techniques across push and pull channels to deliver personalised interactions. Over 30% of customers engaged with personalised offers and the click-through rates increased sixfold for real-time banners. AI deployment led to significant increase in revenue, with 40% driven by personalised engagement. Its new AI-powered trading recommendation tool led to significant increase in trading among younger clients. OCBC was also awarded Best AI for Operational Process Automation Initiative for its role-specific AI applications enabling significant efficiency and productivity gains. The bank implemented several generative AI (GenAI) applications to automate role-specific operational workflows across the organisation. In private banking, this helped reduce onboarding memo creation time by 90% and summarised thousands of research reports daily, saving relationship managers’ time. AI application reduced environmental, social and governance (ESG) data extraction time by 97%, while chatbot training effort dropped by 95%. Additional tools processed customer feedback, reduced content drafting time by 40%, overall boosting cost and productivity gains. Kasikorn Business Technology Group was awarded Best AI-Based Analytics Initiative for enterprise-wide deployment of AI and GenAI to automate operations, enhance decisioning, and drive revenue and efficiency. In 2024, the bank used AI and GenAI models across marketing, asset intelligence and internal operations. It developed a domain-specific financial large language model (LLM), outperforming open-source benchmarks, while its multi-agent platform enabled real-time automation. These AI initiatives doubled campaign conversion rates, reduced manual know your customer (KYC) by over 95%, and cut asset appraisal time by 90%. Applications extended to fraud detection, regulatory compliance and human resource, supporting thousands of employees and significantly enhancing operational productivity Best Core Banking Technology Initiatives in Asia Pacific Vietnam Maritime Commercial Joint Stock Bank (MSB) and Temenos won the award for Best Core Banking Technology Initiative (Mid-sized Bank). They delivered a comprehensive core banking transformation spanning retail and corporate functions, including teller systems, trade finance and payments. Built on Temenos Transact with integrated data lake and open APIs, the platform achieved high uptime and strong growth in customers and accounts, a fivefold increase in daily transaction volume, and a tenfold rise in transaction throughput. With 90% of transactions processed in under five seconds, and rapid product rollout, the bank achieved significant digital and operational gains. Fusion Bank and WeBank Technology Services were awarded Best Core Banking Technology Initiative (Small Bank). The bank replaced its legacy core with a cloud-native system in just 10 months. Built on a fully distributed, vendor-agnostic open architecture, the platform spans five core banking areas and integrates over 150 subsystems. It delivers high uptime, a 50% improvement in time to market, and IT cost savings, while reducing server footprint by over 30%. Complex products for small and medium-sized enterprise now contribute to a significant share of the loan book, supported by agile automation and a fault-tolerant design for scalable digital growth. Best Corporate Banking and Payment Technology Initiative and Best Retail Payment Technology Initiative in Asia Pacific CIMB Bank and its partner ACI Worldwide were recognised as Best Corporate Banking and Payment Technology Initiative. It implemented an integrated enterprise payments platform for all account-to-account payments—real-time, ACH, RTGS and cross-border—for consumer and business segments. The ISO20022-native solution replaced fragmented legacy systems with a unified platform, doubling transaction throughput and achieving high uptime. A rule engine and name-matching algorithm boosted straight-through processing by 30%. With full SWIFT MX compliance and enhanced analytics, the platform improved operational efficiency, scalability and regulatory readiness across the bank’s ASEAN footprint. PT Jalin Pembayaran Nusantara (Jalin) and Euronet were awarded Best Retail Payment Technology Initiative for large-scale consolidation of Indonesia’s ATM infrastructure, integration of retail payment and cross-border QR payment features. Jalin modernised and consolidated the automated teller machine and customer relationship management networks of four state-owned banks into a single, interoperable platform across 38 provinces. In partnership with Euronet, it enabled QR-based payments domestically and cross-border, along with cardless withdrawals and contactless transactions. With 99.9% system uptime and approval rates above 90%, the platform achieved over 60% transaction growth and a significant increase in QR transaction volumes. Best Data Integration and Framework Initiative and Best Data Analytics Infrastructure initiative in Asia Pacific Security Bank was recognised as Best Data Integration and Framework Initiative for its real-time data streaming platform, driving data agility and scalability. The bank deployed a real-time data platform built on streaming-first architecture, integrating change data capture and streaming data mesh. The system delivers data within few seconds, and streaming throughput of millions of records. Deployed across hybrid infrastructure with automated reconciliation, it improved operational agility, reduced legacy strain and faster product rollouts. With domain-based ownership and BIAN-compliant governance, the platform enhances operational efficiency and real-time customer engagement. OCBC and Cloudera were awarded Best Data and Analytics Infrastructure Initiative for notable data integration and optimisation enabling enhanced analytics. The bank re-platformed its legacy data warehouse into a real-time, analytics-ready infrastructure using a hybrid open-source stack and data mesh principles. Supporting hundreds of users, the system improved data provisioning times by up to 80% and enabled strong annual cost avoidance. It features federated governance, data virtualisation and automated provisioning workflows. Integrated MarTech tools enhanced campaign execution, while FEAT-aligned governance and DataOps monitoring advanced regulatory reporting, and resilience across the Hong Kong business. Best Automation Initiative in Asia Pacific Vietnam Technological and Commercial Joint Stock Bank (Techcombank) won the award for Best Automation Technology Initiative for a holistic automation strategy, integrating robotic process automation with intelligent document processing, optical character recognition, and machine learning to streamline both back-office and customer-facing operations. The initiative resulted in strong return on investment, reduced process turnaround times by around 80%, savings in manpower needs, and significant cost savings. A hybrid human-bot model enhanced scalability, strengthened compliance, and supported growth without increasing headcount. Best Climate Risk Technology Initiative, Compliance Risk Technology Initiative and Best Credit Risk Technology Initiative for Retail Banking, in Asia Pacific Fubon Bank was recognised Best Climate Risk Technology Initiative for delivering an automated and efficient system enabling climate risk oversight and stronger ESG management. The bank implemented a Climate Risk Management System to automate financed emissions reporting in compliance with regulatory standards. The system integrates cloud computing, real-time data streaming and automated workflows that eliminate manual intervention across data collection, verification and emissions reporting. Deployed in eight months, it reduced manpower requirements, reduced regulatory reporting time by 96% and delivers monthly carbon disclosures with 99.5% availability and supports compliance and enterprise-wide ESG decision-making. Security Bank was awarded Best Compliance Risk Technology Initiative for automated transactor KYC with a scalable, efficient and compliant solution. To comply with KYC rules for transactors, the bank implemented a customer-centric, automated solution for transactor due diligence, embedding an end-to-end KYC process into its teller system. By rolling this out across branches, it trimmed processing time by 72% and enhanced customer convenience. The system integrates real-time screening, automated enhanced due diligence and regulatory compliance while improving sustainability. Kasikorn Bank won the award for Best Credit Risk Technology Initiative for Retail Banking for implementing a data and AI-driven debt collection for retail and unsecured loans. The system personalised outreach through best-time-to-contact models and dynamic risk segmentation. By aligning strategies to customers’ willingness and ability to pay, and leveraging real-time dashboards, it improved contact rates and reduced non-performing loan roll rates. The expected credit loss fell significantly, exceeding targets by over 70%. Location precision using mobile data and Google Maps API enhanced field collection success and strengthened operational efficiency. Financial Technology and Platform Awards Thunes was recognised as the Best Cross-Border Payment Technology Platform in Asia-Pacific for its scalable and integrated cross-border payments. Thunes powers real-time cross-border payments in over 130 countries with a 98% success rate and 99.99% uptime. Its network connects to billions of bank accounts and mobile wallets through over 300 alternative payment methods. In 2024, it launched stablecoin liquidity, QR payments in China, and pay-to-wallets via Swift, strengthening access and speed. Transaction volumes rose by 182% and value by 40% over two years, with 98% of transactions settled instantly. Mindgate Solutions was recognised as the Best Payment Processing Technology Platform in India for its scale, resilience, and performance in powering India’s real-time payments ecosystem. It is the Unified Payments Interface (UPI) technology partner to several leading Indian banks, serving as a gateway to the country’s central real-time payments infrastructure and processing nearly 50% of national UPI volumes. Its microservices-based, cloud-agnostic architecture enables high throughput, rapid response times, and scalable performance. The platform consistently delivers a transaction success rate of 99.95%. View the full list of winners: View more details on Financial Technology Innovation Awards 2025 here. View the full list of winners of TAB Global Financial Technology Awards 2025 here. TAB Global Transaction Finance Awards 2025, including Transaction Finance Awards by Country, Frictionless and Bankers’ Choice Awards here. View the full list of winners of TAB Global Financial Markets Awards 2025 here. View the full list of winners of TAB Global Risk Management Awards 2025 here. View all the photos from TAB Global Business Achievement Awards 2025 here.
