Research Note Jun 23, 2023 Banks must embrace emerging developments in conversational AI to elevate customer experience Banks have implemented chatbots for operational efficiency and improved customer access, but new AI capabilities expose ... 6306
Jun 21, 2023 BCA’s Setiaatmadja bolsters CASA to establish APAC’s strongest funding base Jahja Setiaatmadja, TAB Global’s 2023 CEO of the Year in Asia Pacific, leveraged the bank’s strong deposit base, ado... 8689
Jun 20, 2023 Bill Winters leads StanChart’s strategic shift, refocusing on Asia for profitability and market share Bill Winters, CEO of Standard Chartered, has been recognised as the inaugural Global CEO of the Year at the Leadership A... 11606
Feature Jun 13, 2023 Advancing payment integration and connectivity in Asia: A collaborative approach Asia has banded together to improve cross-border payment integration, connectivity, and interoperability for faster, che... 15478
Interviews Jun 08, 2023 CIMB Niaga leverages digital banking for growth Budiman Tanjung, chief of network and digital banking at Bank CIMB Niaga, shares how its retail banking business benefit... 9682
Excerpts Jun 08, 2023 FAB innovates services for SME banking in the region FAB’s digital transformation and a customer-focused strategy for the SME market is expected to further drive business ... 9709
Feature Jun 07, 2023 Howard Davies: Banking in the age of technological disruptions and regulatory challenges Davies’ distinguished achievements in academia, public service and finance, guided by his remarkable insight, transfor... 6921
Research Note Jun 06, 2023 AI adoption continues at pace with evolution of infrastructure While some banks have increased the use of AI in personalising services, marketing and risk management, legacy systems s... 5406
Jun 05, 2023 In memory of Paul Chow, former CEO of HKEX – a remarkable and inspirational leader Chow, a luminary of Hong Kong’s financial industry, passed away on 1 June 2023 at the age of 76, leaving a profound vo... 5704
Excerpts Jun 02, 2023 PermataBank’s UX-CX revamp integrates digital and physical channels PermataBank melds the highs of digital banking with a human touch, retooling both technology and design to delight custo... 6663
Excerpts Jun 01, 2023 Minsheng Bank strengthens risk management to target SME segment Gao Yingxin, chairman of China Minsheng Bank, met with Emmanuel Daniel, founder of The Asian Banker, to discuss the bank... 5567
Excerpts May 30, 2023 KB Financial aims to expand global CIB business KB Financial’s success in the corporate and investment banking space can be attributed to its reorganisation efforts s... 13129
interviews May 26, 2023 BCA, blu and Dana top consumer votes for best financial institutions in Indonesia Indonesians voted BCA as the Most Recommended Retail Bank, followed by blu as the Best Digital-only Bank and Dana as the... 4050
Current Account May 25, 2023 Access Bank forges a niche in Nigerian market through digitalisation As part of its digital transformation, Access bank made significant investments in its infrastructure to upscale its ban... 7526
interviews May 24, 2023 FSTB’s Joseph Chan: “Hong Kong will remain the family office hub in Asia” Hong Kong has started to regain its position as Asia’s wealth management hub despite the devastating economic impact o... 2172
Interviews May 23, 2023 Signature Bank shutdown explained Author Emmanuel Daniel, founder of The Asian Banker, ignited a lively discussion with former US congressman Barney Frank... 11739
