In recent years, Taiwan’s banking sector has undergone profound digital transformation, in which Bank SinoPac has emerged as a leading innovator, harnessing cutting-edge technology such as artificial intelligence (AI), application programming interfaces (API) and big data to solve practical business challenges across transaction banking, risk management and retail finance. At The Asian Banker Taiwan Awards 2025, the bank won Best AI for Operational Process Automation Implementation, Best Payments Initiative and Best Personalisation Initiative in Taiwan. Its award-winning projects span corporate payments, AI-driven risk automation and data-driven personalisation, showcasing Bank SinoPac’s ability to combine advanced technology with practical banking needs. Pioneering RPA and GenAI usage to transform legal risk identification Bank SinoPac’s Risk Guardian — an AI-driven legal risk control platform — exemplifies the bank’s use of AI to transform complex compliance tasks. In Taiwan, court declarations of individuals’ legal incapacities are published only as unstructured text, which complicates automated risk screening. Risk Guardian solves this by using robotic process automation (RPA) to extract official publications daily and generative AI (GenAI) to deeply parse the narrative content, turning a once-laborious, error-prone process into a real-time, 24/7 monitoring system. The system employs eight internal logic checks to eliminate any AI hallucinations and ensure data fidelity. As a result, Risk Guardian processes high-risk declarations with 100% accuracy and has achieved a 90× efficiency gain versus manual methods. Since its October 2024 launch, the platform has flagged 2,809 high-risk clients that were previously untagged. These accounts are immediately flagged within the bank’s systems, preventing exploitation by fraudsters and closing a critical compliance gap. Risk Guardian’s results demonstrate Bank SinoPac’s role as an AI pioneer in Taiwan’s banking sector. The initiative illustrates how combining RPA with advanced natural language processing (NLP) can deliver both compliance and productivity gains, setting a new standard for operational risk control in the region. End-to-end payments integrating collections, payroll, financing Bank SinoPac’s innovation in corporate payments won Best Payments Initiative in Taiwan by streamlining corporate cash management and embedding ESG data into financing. In partnership with ERP leader Digiwin, the bank integrated its banking functions directly into corporate ERP platforms. Companies can now execute collections, supplier payments and even payroll with one click inside their existing systems, eliminating file uploads and reducing manual errors. Importantly, the platform also integrates green finance into payments. It taps into Digiwin’s carbon-management system so that a company’s real-time carbon footprint data flows into SinoPac’s loan underwriting. This enables businesses to automatically qualify for preferential rates on green equipment financing and supply-chain loans based on verified emissions reductions. This one-stop digital finance platform has attracted multiple pilot clients, with Bank SinoPac anticipating onboarding over 200 enterprises in the next few years, substantially growing deposits and income through these APIs, and at the same time advancing the bank’s long-term environmental, social and governance (ESG) goals. This initiative not only delivers a seamless payment experience but also reinforces the bank’s commitment to green finance, signaling that Bank SinoPac is at the forefront of embedding innovation and ESG into corporate banking services. Transforming data into richer customer experiences In retail banking, Bank SinoPac has built on its digital footprint management platform (launched in 2019) to launch a newly established 360-degree customer tagging database. Every customer’s interactions — from their clicks and searches to transactions and interests — are collected and tagged across ten dimensions (demographics, assets, products used, digital behaviour, and more). By unifying data across more than 30 channels and leveraging AI throughout the entire workflow, SinoPac’s platform creates a truly personalised banking experience. It can, for instance, instantly match a customer who frequently shops at certain retailers with a related credit card or loan product, or offer a promotion on foreign-exchange (FX) trading to a user flagged as interested in overseas assets. Bank SinoPac uses machine learning (ML) and GenAI to classify customers’ merchant spending patterns and interests. It identifies “persuadable” segments — those most likely to respond to specific offers — and then runs personalised ad campaigns. This data-driven strategy has lifted digital marketing ROI and greatly improved product conversion rates. In 2024, these personalisation strategies led to an advertising performance lift between 56% and 112%, while tagged customers showed double-digit uplifts in product uptake. This personalised approach places SinoPac ahead of the curve in Taiwan’s retail banking market and reflects a broader shift towards data-centric service in the industry. By winning Best Personalisation Initiative, SinoPac demonstrates that it can harness AI and analytics to meet customers’ precise needs, reinforcing its reputation as a digital innovator. Taken together, these award-winning projects place Bank SinoPac at the forefront of Taiwan’s digital revolution, setting benchmarks for operational automation, fintech-powered corporate services and customer-centric personalisation. The Asian Banker Taiwan Awards programme is among the industry’s most established benchmarking platforms for retail, transaction finance, risk management and financial technology. This year’s programme received 60 submissions from banks and fintech institutions. Winners were selected following rigorous submission reviews, in-person assessment and interviews, and are endorsed by a trusted panel of advisors. Contact details: Bank SinoPac https://bank.sinopac.com
