Interviews Jul 31 Krungsri GIFT looks to reshape loyalty with AI-driven, mission-based engagement Krungsri aims to redefine customer loyalty with GIFT, a personalised, gamified rewards platform embedded within its mobile banking app. By aligning ... 1218
Interviews Jul 31 Techcombank transforms through technology, data and talent Techcombank has rebuilt its core technology and data architecture, expanded its ecosystem partnerships and redefined its talent model as part of a mul... 1013
Interviews Jul 28 CIMB sharpens retail and wealth strategy under Forward30 vision CIMB is transforming retail and wealth under its Forward30 strategy by combining digital innovation, AI-driven advisory, and regional scale to deepen ... 1526
Roundtable Jul 26 Raising the bar in Thailand's digital banking age In the wake of Thailand’s approval of virtual bank licences, leading business, operation, risk management and technology heads from incumbent and em... 897
Interviews Jul 25 CIMB eyes strategic and purposeful growth while strengthening its ASEAN franchise At CIMB’s inaugural ASEAN Media Trip, Group CEO Novan Amirudin and his fellow group banking leaders elaborated on how the bank’s Forward30 strateg... 1173
Interviews Jun 20 OCB charts a customer-centric, modular path in Vietnam’s digital and sustainable banking landscape Luong Tuan Thanh, CIO of Orient Commercial Bank (OCB), shares how the bank is deepening digitalisation and sustainability by rethinking core architect... 3728
Interviews Jun 16 RCBC retail banking bets on distribution strength and data science to scale growth RCBC's head of retail banking, Richard Lim, outlines the bank's strategy for growth through branch-led distribution, cross-selling and data-driven cu... 3222
Interviews Jun 13 UnionBank advances digital consumer banking with partnerships, AI and platform-driven growth UnionBank of the Philippines is redefining digital consumer banking with a strategy built on ecosystem partnerships, AI-led decisioning, providing a f... 4958
Leadership Awards May 26 Sanath Manatunge awarded Best Bank CEO in Sri Lanka for his strategic vision, digital innovation and customer focus Sanath Manatunge’s visionary leadership and focus on digital innovation have transformed Commercial Bank of Ceylon, earning him Best Bank CEO in Sri... 2465
Institutional Awards May 08 HDFC Bank recognised as Best Retail Bank in India HDFC Bank, recognised as the Best Retail Bank in India at The Asian Banker International Excellence in Retail Financial Services Awards 2025, combines... 3024
Interviews Apr 11 HSBC Live+ targets lifestyle spends with overseas cashback benefits HSBC Singapore’s Live+ credit card focuses on the emerging affluent segment, offering high cashback and curated rewards in dining, shopping and ente... 2997
Roundtable Apr 07 AI reshapes banking, driving innovation and risk management At the Japan Banking Innovation Conference, TAB Global unveiled key insights from the Global Excellence in Digital and Retail Finance Programme 2025, ... 4601
Apr 02 HSBC Live+ recognised as best cash back credit card in Asia Pacific HSBC Singapore’s Live+ credit card, which was recognised as the Best Cash Back Card in Asia Pacific, stands out for its lifestyle benefits, high cas... 1607
Institutional Awards Mar 27 Vietcombank, VietinBank, Cake, BIDV and TPBank recognised for excellence in wealth management, SME banking, private banking, digital and social banking in Vietnam Vietcombank, VietinBank, Cake, BIDV and TPBank were recognised at The TAB Global Excellence in Retail Finance and Technology Innovation Vietnam Awards... 1659
Interviews Mar 26 Kata.ai expands conversational AI for financial services and beyond Indonesia’s Kata.ai evolves from a personal assistant app into a leading B2B conversational AI platform, offering multilingual voice, chat and digit... 3896
Interviews Mar 04 AmBank transforms with AI and analytics AmBank Malaysia is advancing its digital transformation with strategic investments in automation, AI and analytics under the stewardship of Elango Kup... 5017
Interviews Mar 04 TPBank accelerates growth through digital banking, AI and social banking initiatives Hoai Nam (James) Tran, head of digital banking at TPBank, discussed the bank’s digital- first strategy, social banking initiatives, the adoption of ... 8088
Conference Mar 03 Thai banks ponder a future defined by speed, collaboration and customer experience in the AI era How banks in Thailand can harness emerging technologies, reinvent collaboration and create a seamless, boundary-less customer experience.... 2499
Trendwatch Feb 24 Digital and retail banking trends in 2025 The digital and retail banking sectors continue to evolve, driven by innovation, rapid development and adoption of generative artificial intelligence ... 2546
Leadership Awards Feb 22 CTBC Bank’s Amy Yang strengthens retail franchise dominance, expands inclusive and sustainable finance Amy Yang, Retail Banking Group CEO at Taiwan’s CTBC Bank, was recognised as the Retail Finance Leader of the Year in Asia Pacific for 2025 at the TA... 2226
Institutional Awards Feb 21 Standard Chartered, Industrial Bank of Korea, First Bank of Nigeria and WeBank recognised for excellence in retail, digital finance, SME banking and wealth management in Asia Pacific and Africa Standard Chartered and its Hong Kong subsidiary, Industrial Bank of Korea, First Bank of Nigeria and WeBank were recognised at The TAB Global Excellen... 2551
Site Visits Feb 19 Strategic investments drive customer-centric digital finance The second day of the Japan Innovation Study Tour 2025 provided an in-depth look at how Japan’s financial institutions are leveraging technology, st... 1693
Interviews Dec 11 CTBC aims to transform retail banking with sustainable, AI-enabled and customer-centric innovation CTBC Bank aims to redefine retail banking by leveraging generative artificial intelligence, championing sustainability, and tailoring services to dive... 4608
Interviews Nov 30 Shaping the future of finance through technology and innovation At Sibos 2024, discussions within the financial technology solution community focused on the adoption of ISO 20022, the growing integration of AI and ... 1321
TABLive Oct 23 How is Broadridge helping FIs balance digital innovation and operational resilience with AI As financial institutions become increasingly interconnected, ensuring digital operational resilience while embracing artificial intelligence (AI) inn... 2042
Sibos Round Up Oct 21 SHRCB empowers local SMEs with digital financing and cross-border trade solutions In an interview at Sibos 2024, Xu Li, chairman of Shanghai Rural Commercial Bank (SHRCB), and Huang Zhao, general manager of the bank’s trade financ... 1539
Interviews Sep 10 CHID Bank modernises for Myanmar’s regulatory shift Soe Sandar Aung, head of core and digital banking at CHID Bank, discussed how the bank is updating its operations to meet new regulatory demands, focu... 4049
Interviews Sep 03 J Trust Bank overhauls legacy system Cho Won June, director of information strategy and technology at J Trust Bank explained how the bank is tackling the challenges of outdated legacy sys... 4561
Panel Discussion Aug 29 Strategies for success: Insights from ASEAN’s financial leaders at the Temenos Regional Forum 2024 Banking experts from across ASEAN discussed the critical role of technology and regulation in modernising financial systems, strengthening consumer pr... 3115
Aug 26 Taiwan’s leading banks prioritise innovation, regional expansion, and sustainability Industry leaders convened at Finance Taiwan to discuss the future of digital finance, regional expansion strategies, and the integration of sustainabi... 3340
Interviews Aug 12 SeaBank Indonesia achieves rapid profitability and growth SeaBank Indonesia's focus on retail banking has led to unprecedented growth and profitability, achieving in just 18 months after its product launch in... 14165
Current Account Jul 25 UOB and Woori Card partner to fuel ASEAN-Korea travel boom A new collaboration between UOB and Woori Card aims to capitalise on the growing travel market between ASEAN and South Korea... 4358
Interviews Jul 09 O-Bank aims to be Taiwan’s first digital-native bank by leveraging flexible core banking system Lichen Hung, O-Bank’s CIO, shared insights into the journey and motivations behind transforming a traditional banking institution into a leading dig... 4688
Interviews Jul 02 Cake Vietnam digital bank aims for profitability by end 2024 Leveraging advanced AI, the bank aims to be among the top 5% of profitable digital-only banks globally by the end of 2024, transforming digital bankin... 6729
Interviews Jun 24 PVcomBank to reach five million customers in a year with AI Trinh Vinh Hien, chief technology and digital officer of Vietnam’s PVcomBank, and Ramki Ramakrishnan, managing director for Asia Pacific at Temenos,... 3635
Speeches and Presentations Jun 12 What the industry can learn from Swiftonomics In his opening address at The Asian Banker Summit, Emmanuel Daniel urged the financial services industry to embrace transformative changes, drawing pa... 4113
Speeches and Presentations May 24 Innovation and resilience—What’s on the supervisors’ radar? In his opening keynote at The Asian Banker Summit 2024, Arthur Yuen, Deputy Chief Executive of the Hong Kong Monetary Authority, explored the dual imp... 4469
Feature May 20 Rise of digital assets and tokenisation Now a formidable force in the finance sector, digital assets and tokenisation offer unprecedented opportunities through innovative technologies that e... 11214
Interviews Apr 30 From banker to insurer - Dennis Tan’s transition to impacting lives at Prudential Singapore Dennis Tan, CEO of Prudential Singapore, discussed the shifting concerns of customers post-pandemic towards personal well-being and financial security... 6449
Current Account Apr 23 MAS launches digital platform to fight money laundering and terrorism financing Singapore’s central bank has launched a platform that allows financial institutions to exchange customer information and flag suspicious activities ... 7466
Excerpt Apr 22 AEON Bank launches Malaysia’s first Shariah-compliant digital platform for underserved, tech-savvy customers Raja Teh Maimunah, CEO of AEON Bank, provides insights into Malaysia's first Shariah-compliant digital bank, which is poised to transform banking. Wit... 4780
Interviews Apr 15 Suresh Ramamurthi on AI in banking: “AI and tokenisation will drive financial revolution” NetXD chairman Ramamurthi discussed the evolving landscape of financial technology, focusing on the integration of AI, blockchain, and programmable le... 3584
Interviews Mar 18 Trust, partnerships, and open banking key to BPI’s growth in the Philippines Bank of the Philippine Islands is expanding its reach and deepening retail loan market impact by enhancing digital and physical networks, embracing op... 11689
Perspectives Mar 15 AI, regulatory shifts, and digital bank expansion to define fintech in 2024 Generative AI revolutionises banking operations, regulatory frameworks adapt to innovation, and digital banks expand in global markets, marking signif... 8480
Trendwatch Mar 11 Unveiling the future of finance, embracing a new digital horizon TABInsights’ global benchmarks in retail and digital banks, and financial platforms, signal a significant shift towards digital transformations... 5948
Speeches and Presentations Mar 08 Digital Banking Annual Meeting 2024: Shaping the future through AI Industry leaders converged in Seoul to explore the transformative potential of emerging technologies like AI and blockchain, and highlighted the imper... 2620
Speeches and Presentations Mar 08 Digital Banking Annual Meeting 2024: Shaping the future through AI Industry leaders converged in Seoul to explore the transformative potential of emerging technologies like AI and blockchain, and highlighted the imper... 16264
Research Note Feb 28 Nominations are in for Retail Finance Leader of the Year 2024 in Asia Pacific TAB Global’s annual Retail Finance Leader of the Year in Asia Pacific award recognises outstanding contributions to sustainable banking and institut... 6564
Interviews Feb 28 Chairman of Korea Federation of Banks emphasises industry ethics and innovation Under chairman Cho Yong-byoung, the Korea Federation of Banks will focus on enhancing industry ethics and innovation, aiming to combat misrepresentati... 18321
Research Note Feb 26 Nominations are in for Global Retail Finance Leader of the Year 2024 TAB Global’s annual Retail Finance Leader of the Year award recognises outstanding contributions to sustainable banking and institutional transforma... 6058
Research Note Feb 22 Nominations are in for Digital Finance Leader of the Year 2024 TAB Global’s annual Digital Finance Leader of the Year award recognises one outstanding individual reshaping finance through innovation and inclusio... 5569
Excerpt Feb 22 The future of finance and innovation in Riyadh and Saudi Arabia Banque Saudi Fransi leaders Millaniyage Nuwan Perera and Ali Najim Alkhamis stressed Saudi Arabia's strategic initiatives toward economic diversificat... 4192
Excerpt Feb 20 HNB drives growth amid Sri Lanka's economic odds Hatton National Bank (HNB) defies Sri Lanka's macroeconomic constraints by delivering outstanding retail banking performance in 2023. Sanjay Wijemanne... 3774
Excerpt Feb 20 NBK sets strategic blueprint for a digital future Deema Shaath, Head of Consumer Banking Digital Strategy at the National Bank of Kuwait (NBK), outlines the bank's innovative digitisation strategy. Sh... 3177
Interviews Feb 09 Emirates NBD's Bold Digital Transformation: Redefining Banking for the Digital Age Pedro Sousa Cardoso, Chief Digital Officer, outlines the bank's ambitious journey - from revamping its core infrastructure to cloud-native solutions ... 5416
Research Note Feb 07 AI and big data-based apps provide strong potential to drive hyper-personalisation The banking industry is using AI and data strategies to meet customer preferences, focusing on digital culture, secure operations, and partnerships to... 7471
Excerpt Feb 02 Trust Bank aims to become fourth largest retail bank in Singapore Dwaipayan Sadhu, CEO of Trust Bank, explains the company's plans to become Singapore's fourth largest digital retail bank. Backed by Standard Chartere... 4301
Excerpt Jan 30 Late entrant Toss Bank leverages advanced tech to disrupt and lead Toss Bank, led by CEO Hong Min-taek, shakes up South Korea's digital banking scene with innovation, daily interest payouts, and efficiency, positionin... 8616
Excerpt Jan 26 OCBC blends innovation with security to enhance consumer experience Sunny Quek, head of global consumer financial services, and Serene Koh, head of group digital business and digital transformation, discussed how OCBC ... 3710
Excerpt Jan 25 GXS to leverage its ecosystem for sustainable profit Charles Wong, CEO of GXS Bank, leads the charge in Singapore's digital banking landscape, targeting underserved segments with innovative solutions. Ba... 2623
Excerpt Jan 23 CIMB’s strategic vision in digital banking and consumer engagement The bank’s CEO Effendy Shahul Hamid outlined its strategy for ASEAN leadership, emphasising local market focus and practical, value-centric digital ... 4453
Excerpt Jan 17 RHB Bank enhances ecosystem collaborations and segment synergies Jeffrey Ng, Managing Director of Group Community Banking at RHB, shares the bank's strategic focus on integrating digital solutions for mortgage and a... 2753
Excerpt Jan 16 Hong Leong Bank focuses on personalised community banking Andrew Jong, managing director of personal financial services, and Kevin Ng, head of small and medium-sized enterprise (SME) banking, talk about the b... 2942
Co-published Jan 04 BRI’s Prioritas programme to expand reach into affluent banking space Bank Rakyat Indonesia is setting new benchmarks in the burgeoning affluent segment in the country with its BRI Prioritas programme, a robust suite of ... 6192
Research Note Nov 01 Hong Kong’s roadmap to promote fintech adoption HKMA’s Fintech Promotion Roadmap developed with industry stakeholders aims to drive fintech adoption and spark discussions among banks and fintech c... 15961
Current Account Oct 09 Hyper-personalisation is changing the banking experience The banking industry is using AI and data strategies to meet customer preferences focusing on digital culture, secure operations, and partnerships to ... 6662
Excerpts Sep 28 LINE BK expands into wealth and insurance services Digital bank LINE BK is diversifying into wealth management and SME lending to strengthen its position as a holistic financial service provider ... 7839
Excerpts Sep 26 StanChart Ghana invests in digital tech to boost retail business Standard Chartered Ghana adopted a new business strategy to improve customer service and promote digital platform usage... 7667
Panel Discussion Jul 13 Financial experts analyse US bank runs and regulatory mitigation strategies The Future of Finance Summit 2023 set off at a lively pace with a deep dive into the US bank runs that rattled the banking industry earlier this year,... 5128
interviews Dec 22 TPBank's Tran: “One million of our new customers are from third-party platforms” James Tran, digital bank centre head, TPBank, highlighted that the bank's digital transformation is made possible by shifting to a digital-focused bus... 8920
Speeches and Presentations Apr 02 Mox’s Barbaros Uygun: “Refrain from tech innovation as a primary goal" Barbaros Uygun, CEO, MOX Bank, in his keynote speech at The Asian Banker Finance Vietnam 2022, shares the story of how Mox became a leading digital ba... 35704
interviews Dec 15 Ex-TMRW head Dennis Khoo on driving digital transformation Dennis Khoo, author and former UOB TMRW head, in this wide-ranging interview discussed the lessons from setting up one of the first digital banks in ... 27415
interviews Nov 16 Sacombank’s Nguyen Duc Thach Diem: “Our transaction points can now offer business consulting to SMEs” In this Leadership Perspective Series, Nguyen Duc Thach Diem, CEO at Sacombank, discussed how digital transformation creates a resilient organisation ... 9164
Speeches and Presentations Oct 26 Creating a roadmap for future digital banking strategies This is a workshop presentation by Emmanuel Daniel at the MPC Digital Commerce Event 2021 on 18 August 2021.... 12362
interviews Oct 14 PermataBank’s Salimin: “Banks were pushed over the technology edge” Abdy D. Salimin, chief information officer and director of technology and operations, PermataBank, highlighted the opportunities in digital transforma... 9151
Research Note Aug 02 Ping An Bank pips incumbent CMB and regional peers CBA, Stanchart and DBS to emerge best retail bank in Asia In 2020, Ping An Bank outperformed its domestic and regional retail banking peers not only in its business growth but also its technology capabilities... 9813
Research Note Dec 29 StanChart Kenya is Most Recommended Retail Bank in Africa; Nedbank, Capitec Bank, CalBank, and Guaranty Trust Bank lead multiple consumer rankings Customers decide which banks in the Africa region stood out from the rest and were most helpful during COVID-19 following the result of the BankQualit... 9843
Research Note Dec 11 Banque Saudi Fransi, Commercial International Bank and Emirates NBD lead consumer rankings in the Middle East The inaugural BankQuality™ Consumer Survey and Rankings in the Middle East interviewed 3,000 customers in three key markets in the region on their e... 8148
Research Note Nov 25 Big tech disruptors find dividends of financial services come at a price Tech giants, which make up some of the world’s largest companies, are muscling into traditional banking spaces. But whether they want to crush the t... 8659
Datafiles Oct 15 Thirteen most profitable digital banks in Asia Pacific upped earnings by 49% in 2019 Digital banks in Asia Pacific witnessed improving overall profitability in FY2019. Although some digital banks’ net profit in FY2020 has been affect... 14785
Research Note Aug 27 BankQuality Rankings 2020: Consumers will dictate the winners and losers in the digital era The inaugural BankQuality™ Consumer Survey and Rankings interviewed 11,000 bank customers in 11 markets across the Asia Pacific region on their enga... 10418
Sibos Round Up Sep 09 Ripple’s Gupta: “Emerging markets tend to be our focus” Navin Gupta, Ripple’s managing director for South Asia and MENA, discusses why emerging markets are ripe for opportunities in the payments sector, t... 6303
Sep 03 State Bank of India’s Kumar: “We will use technology to drive social economic transformation in India” Rajnish Kumar, Chairman, State Bank of India (SBI) discusses how SBI, as the largest bank in India, will play a crucial role in unlocking the economic... 11773
interviews Sep 02 ANZ’s Michael Lim in working with disruptors: An opportunity to cover all bases Michael Lim and Mark Evans, ANZ Institutional executives, discuss the opportunities made available in collaborating with fintechs and how these can be... 10092
Post Event Report Jan 12 BIDV recognised as Best Retail Bank in Vietnam at The Asian Banker Vietnam Country Awards 2019 ... 17769
Speeches and Presentations Nov 29 Artificial Intelligence shines as key enabling technology among fintechs in Beijing Financial Innovation Showcase and Competition Eight fintech finalists were selected for the competition. Each fintech made a seven minute presentation pitch followed by three minutes of questions ... 13195
Research Note Feb 24 East and West African banks close gap with regional industry leaders in South Africa ... 4510
Interviews Feb 12 Interview: “We’re more of a customer-driven wholesale bank that acquires and distributes” ... 3507
co-published video Dec 09 China Citic Bank wins the Best Customer Relationship Management Award in China for 2013 ... 4058
Research Note Jan 19 Digitisation efforts by large Australian banks boost customer satisfaction ... 5800
