Titan Chia has led over 2,000 technology professionals, overseeing enterprise-wide digital transformation, core banking modernisation, and a hybrid cloud strategy that has strengthened regional expansion and profitability. He played a crucial role in the bank’s AI strategy, deploying over 100 AI applications, with plans to extend to 350 use cases by 2025, revolutionising customer experience, operational efficiency and fraud prevention. He championed automation initiatives, significantly increasing robotic process automation deployments and improving fraud detection, operational efficiency and data-driven decision-making. Kuala Lumpur, Malaysia, 14 May 2026 – Titan Chia, Chief Information and Technology Officer at CTBC Bank, was named Chief Information and Technology Officer of the Year at the TAB Global Financial Technology Leadership Achievement Awards for leading CTBC Bank’s digital transformation and technological innovation. The International Council of Advisors of TAB Global recognised his leadership in modernising the bank’s technology infrastructure, advancing AI integration and improving operational efficiency across the organisation. With nearly 20 years of technology leadership experience, this leader has played a pivotal role in driving enterprise technology transformation at one of Taiwan’s leading financial institutions. Over the past eight years, he has led over 2,000 technology professionals across the organisation, advancing enterprise-wide digital transformation, core banking modernisation and a hybrid cloud strategy. These initiatives have strengthened the bank’s digital scale, operational resilience and regional expansion, while supporting strong financial performance, including 34% profit growth from 2023 to 2025. He led the bank’s enterprise-wide AI strategy, positioning AI as a core engine for customer experience, operational efficiency, risk management and anti-fraud. Under his direction, the bank has deployed over 100 AI applications and expanded the use of generative AI across 350 business use cases by the end of 2025. This has been supported by a comprehensive AI governance framework built around development, compliance and quality, demonstrating a disciplined approach to scaling AI securely and responsibly. He also led a people-first AI enablement programme that completed AI training for nearly 10,000 employees within one year, helping embed AI adoption across the organisation. His leadership has translated into notable digital adoption and measurable operational impact, while improving digital channel customer satisfaction. He also focused on expanding automation and efficiency, significantly increasing robotic process automation deployments. His recent initiatives demonstrate the breadth of his execution. He tackled the challenge of complex corporate banking operations, where new employees relied heavily on senior staff and lengthy training. By deploying generative AI and an AI agent architecture to embed internal knowledge and workflows into a structured system, he enabled new employees to complete cases independently, significantly improved operational efficiency, and drastically reduced training time. He led the deployment of a business intelligence platform that integrates enterprise data and government open data, AI driven analysis and market signals, and delivers real-time business opportunity forecasting. This reduced data retrieval time, while facilitating revenue growth. In fraud prevention, the bank deployed an AI-driven solution across ATMs, improving fraud detection accuracy by eight times and reducing high-risk transaction processing time. The bank also established a cross-bank shared data repository, moving from single-bank defence to a collaborative fraud prevention mechanism that strengthens industry-wide resilience Beyond the bank, he contributes to Taiwan’s wider fintech ecosystem as one of the four conveners of the Taiwan FinTech Alliance, where he leads the FinTech Application R&D Working Group and supports initiatives such as a cross-industry anti-fraud platform and FinLLM. About the Leadership in Financial Technology Innovation Awards The TAB Global Financial Technology Leadership Achievement Award is one of the most exclusive recognition programmes for banking technology leaders, distinguished by its rigorous evaluation process. Entries are assessed based on tangible and quantifiable achievements, including key technology initiatives and innovations, demonstrated leadership, institutional performance and peer reviews informed by industry feedback. For details, visit https://tabglobalawards.com/leadership/criteria.php. About TAB Global TAB Global owns and manages a number of world-class digital content platforms namely The Asian Banker, Wealth and Society and BankQuality.com as well as learning platforms such as The Banking Academy and The Skill Store. Incorporated in Singapore, it has offices in Beijing, Dubai and support offices in Kuala Lumpur and Manila, with plans to expand to Johannesburg, London, Zurich and New York. Visit https://www.tab.global/ for details. Media Contact Nanda Lakhwani Editor TAB Global Email: nlakhwani@tab.global
