Industrial and Commercial Bank of China (ICBC) has launched its Digital Wealth Management Operations Platform (WMO), which combines process transformation and data integration to deliver greater capacity efficiency and operational intelligence in wealth management. The platform offers five core strengths: consolidated clearing, precision accounting, agile support, smart risk control, and collaborative sharing. China’s first full-scale omnichannel platform The platform redesigns operational modules to establish public service functions such as data exchange, clearing, income accounting and risk management, alongside specialised service modules. This enables end-to-end operational support for a range of products, including public funds and trusts. Its modular, component-based, and parameterised design builds a high-performance, scalable and intelligent system architecture. Through component reuse and assembly, the platform accelerates the launch of innovative financial products. A dual-track interaction model combines standardised file exchanges with an open partner platform, continuously enhancing interconnectivity across contracts, products, reconciliation, invoicing, clearing and other operational processes. Stronger business-finance integration The platform achieves lean accounting and multi-dimensional evaluation through business-finance integration. Its accounting engine supports flexible parameter configuration, enabling precise mapping between business scenarios and ledger entries. This automates data collection such as product information and subscription or redemption transactions, driving end-to-end accounting processes and significantly enhancing efficiency. Through full-cycle management, WMO established an “income coding” that links revenue accruals, reconciliations, and adjustments, delivering traceable processes and improving lean management capabilities. With converged data asset utilisation, WMO developed a multi-metric value creation evaluation framework covering product yields and customer returns. It supports institution, product and channel-level measurement and analysis, providing operational foundations for sustainable business growth. Efficiency through automation Powered by ICBC’s “distributed architecture + cloud computing” technological infrastructure, and fintech innovations such as big data and artificial intelligence, the platform has transformed core operational processes from manual workflows to automated online processing, mitigating operational risks. A multi-mode, multi-dimensional flexible clearing mechanism enables straight-through processing (STP) of settlements. This STP “expressway” made ICBC the first in the industry to achieve “zero” next-day fund float for client purchases while accelerating redemption settlement by seven to eight hours within the same business day, delivering an unparalleled operational service experience for clients. ICBC has also addressed key operational pain points in account reconciliation and fund clearing, spearheading the establishment of industry-wide standards. Building an integrated, data-driven operational experience The platform features a unified task management console with integrated functions, enabling one-click access, real-time monitoring, and comprehensive response to empower agile operations and enhance user experience. A lean management dashboard combines a process-control “Operations Dashboard” with a visual “Management Cockpit,” supporting intelligent progress tracking and panoramic operational status management. Smart risk control frameworks expand data tracking across all business operations. Early-warning models for risks such as transaction confirmation delays and fund settlement lags establish an end-to-end, full-scenario risk monitoring network. Scale and outlook As of the first half of 2025, the platform supports over 10,000 products with a total scale exceeding RMB 3 trillion ($419 billion) and processes nearly RMB 100 billion ($13.97 billion) in daily transactions. It has become the largest and wealth management operations platform in China. Moving forward, ICBC will continue to deepen the application of its digital transformation achievements to deliver more efficient and customer-focused financial services. Contact details: Tel: +86 01066109182 Email:quan.liyg@icbc.com.cn Address: No.15, Cuiwei Road, Haidian District, Beijing, China
