CTBC Bank demonstrated industry-leading digital capabilities and robust cybersecurity governance, earning widespread recognition from The Asian Banker in 2025. The bank won a total of 14 major awards across retail finance, transaction banking, fintech and financial markets, at both the domestic and regional levels. Among these were four regional-level Asia-Pacific awards: Achievement in Cybersecurity Risk Management in Asia Pacific, Best AI for Enterprise Knowledge Management Initiative in Asia Pacific, Best Regulatory Technology Initiative in Asia Pacific and Best Foreign Exchange (FX) Solution in Asia Pacific. Advancing cybersecurity resilience through AI and zero trust CTBC is the first bank in Taiwan to develop an in-house Zero Trust inference mechanism that combines artificial intelligence (AI) and behavioural analytics models to enforce precise control over personal data access. The bank also operates a cybersecurity-rating platform that continuously monitors suppliers’ information environments to strengthen supply chain risk management. These innovations earned CTBC the Achievement in Cybersecurity Risk Management in Asia Pacific award. Enhancing enterprise knowledge and regulatory reporting through AI The bank’s AI Agent Digital Employee Empowerment Platform, which diagnoses employee learning needs, integrates workflows and consolidates business knowledge, significantly improves training and operational efficiency. This achievement won the Best AI for Enterprise Knowledge Management Initiative in Asia Pacific award. CTBC Integrated Financial Regulatory Reporting System, which combines robotic process automation (RPA) with generative AI, detects potential risks, reduces manual effort and improves compliance accuracy. This innovation earned the Best Regulatory Technology Initiative in Asia Pacific award. Empowering clients with next-generation FX solutions To address the growing needs of corporate clients navigating volatile FX markets, CTBC launched CTBC Bank FX Go — the first mobile FX platform in the industry to support T+2 settlement and automated declaration. Integrating real-time quotes, real-time quotes, online trading, corporate authorisation and ESG-friendly design, the solution enhances transaction efficiency while promoting sustainable financial practices. It was recognised as the Best Foreign Exchange (FX) Solution in Asia Pacific. Strengthening leadership across Taiwan’s banking landscape Beyond its regional wins, CTBC achieved record success in the Taiwan country-level awards, affirming its commitment to digital transformation, risk governance and sustainable finance. For its enhancements in real-time cross-border fund transfers and diversified payment and collection solutions, process automation and inclusive digital onboarding, CTBC was named Best Cash Management Bank in Taiwan. Its integration of cross-border liquidity management with digital platforms also earned it the Best Financial Supply Chain Management in Taiwan. The bank’s Digital SME Loan Platform — the first in Taiwan to enable end-to-end online loan applications, remote video verification and automated credit assessment, accelerating loan disbursement — secured the Best SME Financing in Taiwan award. CTBC was again recognised as the Best Custodian Bank in Taiwan for the 11th consecutive year, reflecting its leadership in cross-border custody solutions, digital innovation, and virtual asset and RWA regulatory sandboxes development. The bank serves over 1,600 institutional clients and achieved a robust 19% year-over-year (YoY) profit growth, reaffirming its position as a trusted partner for global investors. In financial markets, CTBC maintained its position as Taiwan’s leading derivatives participant for 20 consecutive years and continued expanding internationally, offering yen-denominated products and comprehensive interest rate and FX hedging tools. In 2024, its Hong Kong branch launched a global bond issuance mechanism aligned with international standards and successfully issued Equity-Linked Notes (ELNs) — achievements that earned the Best Financial Derivatives Provider in Taiwan award. Excellence in retail and sustainable innovation CTBC was further recognised for its retail and technology innovations, including the Intelligent Mortgage Credit Assessment Process, AI-Powered Remote Wealth Management Model. These innovations won several titles — Best Credit Risk Technology Implementation in Taiwan, Best Sustainable Technology Implementation in Taiwan, Best Customer Experience Initiative in Taiwan and Best AI for Customer Personalisation Implementation in Taiwan. The Asian Banker Taiwan Awards programme is among the industry’s most established benchmarking platforms for retail, transaction finance, risk management and financial technology. This year’s programme received 60 submissions from banks and fintech institutions. Winners were selected following rigorous submissions reviews, in-person assessment and interviews, and are endorsed by a trusted panel of advisors.
