Hanoi, 11 June 2026 – Vietnam Prosperity Joint Stock Commercial Bank (VPBank) has been honoured at The Asian Banker Vietnam Awards 2026 in three key categories: Best Mobile Banking Service (for VPBank NEO), Best AI-Powered Customer Experience and Engagement Initiative and Achievement in Climate Risk Management in Vietnam. The Asian Banker’s advisory board highly commended VPBank for solidifying its market leadership across strategic growth pillars: large-scale digital banking expansion, end-to-end artificial intelligence (AI) integration across the customer journey, and enhanced risk management discipline coupled with sustainable development. These are the very areas shaping new benchmarks for the global banking and finance industry. In the Best Mobile Banking Service category, VPBank NEO was honoured by The Asian Banker for the third time—following wins in 2022 and 2023—demonstrating the sustained leadership of VPBank’s flagship digital banking platform. The Asian Banker highlighted the bank's success in building a comprehensive mobile financial ecosystem that seamlessly connects payments, savings, lending, investments, insurance and lifestyle services into a highly personalised experience for 15.4 million users. In 2025 alone, VPBank NEO welcomed 3.74 million new users. The platform recorded 713 million online transactions, with 98% of digital transactions executed via mobile. VPBank NEO achieved an industry-leading system stability rate of 99.96% and a process/transaction completion rate of approximately 99.984%, ensuring a seamless experience for customers across hundreds of millions of transactions annually. In addition to its digital banking milestones, VPBank won the Best AI-Powered Customer Experience and Engagement Initiative award, recognising its significant strides in deploying artificial intelligence to elevate customer engagement across digital channels. VPBank currently operates over 60 end-to-end digital experiences throughout the customer lifecycle, ranging from personalised product recommendations, financial management assistants and smart spending tips. Integrated AI models allow the bank to interact, resolve inquiries, and support customers anytime, anywhere. The Asian Banker noted that VPBank’s digital transformation strategy has entered a phase of hyper-personalisation at scale. Leveraging a robust customer data platform and behavioural analytics models, the bank gains deeper insights into individual customer needs, automates interactions, shortens service times and delivers highly relevant proposals at every step of the financial journey. Notably, VPBank is the first bank in Vietnam to be honoured by The Asian Banker with the Achievement in Climate Risk Management in Vietnam, recognising its outstanding efforts in integrating climate risk into its risk governance framework, credit operations and sustainable development strategy. Specifically, VPBank has developed and implemented an environmental, social and governance (ESG) risk management framework independently assessed by EY Consulting Vietnam, confirming its alignment with international standards and best practices. These include guidelines issued by the Monetary Authority of Singapore, European Central Bank, Bank for International Settlements, International Finance Corporation, as well as regulations from the State Bank of Vietnam. Furthermore, VPBank is a pioneer bank in Vietnam, having consistently published climate-related financial disclosures in line with TCFD recommendations since 2022. By the end of 2025, VPBank’s green credit outstanding reached approximately VND 39,000 billion ($1.5 billion), a 78% increase year-on-year. Throughout 2025, the bank supported over 29,000 individual customers and nearly 300 enterprises in accessing green capital, focusing on sectors such as renewable energy, low-emission transportation, green buildings, the circular economy and sustainable agriculture. Being simultaneously recognised in three major categories by The Asian Banker—a prestigious annual awards program with a history spanning over 30 years—underscores VPBank's long-term growth capabilities. This success is built upon a powerful digitalisation foundation, deep AI application and an international-standard sustainability governance framework. It further reaffirms VPBank’s unwavering strategic direction: customer-centricity as the focus, technology as the driver of innovation and sustainability as the foundation for future growth.
