Temenos, best known for its core banking software, used Sibos Frankfurt 2025 to showcase innovations in payments. Mick Fennell, Temenos’ line of business director for payments, explained the launch of the new money movement and management solution, its artificial intelligence (AI) integration and how Temenos works with partners to address customer demands for speed, access, security and scalability. Money movement and management solution Fennell said the new package targets regulated entities focused on payments and account services, including non-banks needing to go to market quickly. It bundles components and “infuses our AI within that to enable people to elevate money movement and management” for efficient, fast and cost-effective cross-border and domestic payments with deep account, risk and treasury services. This reflects a shift in the vendor market: regulated fintechs and non-banks need pre-integrated technology to meet licensing requirements and launch new propositions quickly, while banks want a modular way to modernise legacy stacks. Meeting customer expectations on instant payments He noted that instant payments change customer behaviour and expectations, with challenges around cost, access, embedding payments, processing speed, transparency and security. “It takes a village to raise a payment,” he said, requiring multiple systems working together. Temenos aims to address these through its own innovations and working through partners with technologies spanning crypto, stablecoins, real-time payments, application programming interfaces (APIs), AI, alternative networks, ISO 20022 and cloud. ISO 20022 migration as catalyst for modernisation Fennell called the November ISO 20022 deadline “just another step on the journey to modernisation.” Temenos has been delivering changes for three years and more are coming, especially around structured data. ISO 20022 also touches messages beyond payments, such as customer account information, creating further change. Temenos helps clients progress and “leap forward” in enablement to deliver new features and functions. Embedding AI and explainability He emphasised AI as “the real game-changer”, likening Temenos’ platform to a fruitcake with AI components baked in. The firm works with partners such as Microsoft and Nvidia on large language model (LLM) integration to enhance user experience. AI is also used to reduce false positives in fraud, automate repairs and accelerate development. Importantly, Temenos acquired explainable AI technology in 2019 so regulators and customers “are not delivered a black box”. AI models have already passed regulatory review at a tier-one European bank, reducing false positives from about 6% to below 2% across millions of payments. Balancing innovation with security and governance Fennell said Temenos has established AI governance committees covering engineering, delivery and design to ensure transparency and oversight, complementing customers’ own governance and regulator expectations. This helps create trust as AI evolves and is embedded deeper into mission-critical processes. Enabling secure, scalable payment modernisation Fennell’s remarks show Temenos using its new platform, AI, ISO 20022, APIs and cloud to help regulated entities modernise cross-border and domestic payments, improve transparency and security and balance innovation with governance. By baking explainable AI into its architecture and working with big-tech partners on LLMs, Temenos is positioning its clients to adopt instant and digital payments safely. He also stressed that industry modernisation is a collective effort. “It takes a village” applies not only to each transaction but to the ecosystem itself. By offering pre-integrated components with governance built in, Temenos aims to shorten time-to-market and spread best practice across banks, non-banks and regulators alike.
