RHB BDS Evo commitment to innovation and customer experience is exemplified by the BDS Evo initiative, which digitized its branch network. This transformation addressed over 70% of onboarding and 15% of tellering pain points. With BDS Evo rolled out to nearly 80% of branches, the bank saw significant improvements: over 420,000 accounts opened within 12 months, 85% of which were processed within 15 minutes, and a customer satisfaction rate  exceeding  99%.