This issue is dedicated to showcasing the outcome of the Excellence programme, including proceedings from the Heads of Retail Financial Services meeting and Excellence conference held in conjunction with the award ceremony which took place in Seoul, South Korea from March 20th to 22nd 2013. Read to find complete details of the award programme, including the evaluation criteria and scorecards, profiles of winning organisations and best practices that aim to track and reflect excellence in the retail financial services industry.
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