Co-published Feb 22 Striving for enhanced customer service and customer satisfaction The retail banking market in the Sultanate of Oman has been undergoing rapid changes in recent years, with local banks coming under pressure to con... 1940
Interviews Feb 22 Interview: “We’re more of a customer-driven wholesale bank that acquires and distributes” There has been enormous change within National Bank of Abu Dhabi (NBAD). New people have been hired for its bonds and syndication businesses so tha... 2607
Research Note Feb 22 Banque Saudi Fransi, Commercial International Bank and Emirates NBD lead consumer rankings in the Middle East Banque Saudi Fransi emerged as Most Recommended Retail Bank in the Middle East - reaping the benefits of its digital investments C... 6963
Research Note Feb 22 StanChart Kenya is Most Recommended Retail Bank in Africa; Nedbank, Capitec Bank, CalBank, and Guaranty Trust Bank lead multiple consumer rankings Standard Chartered Kenya is Most Recommended Retail Bank in Africa Nedbank is Most Helpful Bank in Africa during COVID-19 ... 8535
sponsored Feb 22 Reinventing the banking customer service experience with contextual AI I recently called my financial institution to correct what I thought would be a simple issue: a duplicate fee on my credit card... 6173
Excerpts Feb 22 StanChart Ghana invests in digital tech to boost retail business Improved digital capabilities for better customer acquisition Understanding market dynamics an... 6721
Research Note Feb 22 Nominations are in for Global Retail Finance Leader of the Year 2024 In the fast-moving consumer banking sector, some of the largest banks in the world lead the way in driving innovation, enhancing customer service, ... 4416
Research Note Feb 22 Nominations are in for Retail Finance Leader of the Year 2024 in Asia Pacific Every year, TABInsights, the research arm of TAB Global, publishes the Be... 5014
Interviews Feb 22 Cake Vietnam digital bank aims for profitability by end 2024 Quang Nguyen, CEO of Cake Vietnam, is confident that the bank will be among the top 5% of profitable digital-only banks globally by the end of 2024... 3919
Interviews Feb 22 J Trust Bank overhauls legacy system J Trust Bank, formerly known as Bank Mutiara, was acquired by J Trust Co., a Japanese financial services group, in 2014. This acquisit... 1982
Interviews Feb 22 CHID Bank modernises for Myanmar’s regulatory shift Myanmar’s banking sector is undergoing significant changes as new regulations are introduced to ensure financial stability and complia... 2401
Site Visits Feb 22 Strategic investments drive customer-centric digital finance At SBI Investment, discussions revolved around venture capital-backed innovation, digital banking and fintech integration, particularly in artif... 484
