Darmawan Junaidi, former president director of Bank Mandiri, received the Best Bank CEO in Indonesia award from TAB Global in recognition of his outstanding leadership in advancing digital transformation, driving financial performance and strengthening sustainability at the bank. During his tenure from October 2020 to August 2025, he led a comprehensive transformation of Bank Mandiri. He spearheaded innovative platforms, fostered a customer-centric culture, and leveraged technology to improve efficiency and drive inclusive growth. By moving millions of retail and corporate customers onto digital ecosystems, the bank expanded services, reduced costs, and strengthened its long-term resilience. This enabled the bank to maintain growth and stability amid industry pressures, while balancing strong financial performance with environmental and social responsibility. Accelerating digital transformation initiatives Junaidi played a pivotal role in accelerating digital transformation through the development of two flagship platforms: Livin’ by Mandiri for retail customers and Kopra by Mandiri for corporate clients. This dual approach expanded the digital footprint, modernised services and drove substantial growth in adoption and transaction volumes. By 2024, Livin’ by Mandiri reached 29.3 million users and processed 3.879 billion transactions, a 38% increase from 2023. The platform accounted for 85% of new accounts and 99% of retail non-cash transactions, boosting savings growth to 13.4% above the industry average. Offering full banking and beyond-banking services—including digital loans, investments, “Buy Now Pay Later” and lifestyle features—Livin’ by Mandiri also enabled online onboarding for Indonesian and expatriate customers in 18 currencies, with real-time transfers, QR payments and “Tap-to-Pay.” Kopra by Mandiri achieved transaction value growth of 17% and frequency growth of 21%, reaching 1.3 billion transactions. By streamlining onboarding and corporate operations, it improved transaction experiences and customer satisfaction. Together, the platforms became key drivers of operational efficiency, new revenue streams and competitive advantage across retail and corporate segments. Delivering robust financial performance Under Junaidi’s leadership, the bank consistently achieved strong financial results while reinforcing operational resilience in a dynamic economic environment. The bank recorded an average return on equity of 21% from 2022 to 2024. Loan growth was robust, reaching 16% in 2022, 17% in 2023 and 20% in 2024, well above the national industry average, while maintaining a lower non-performing loan ratio than peer banks, reflecting prudent risk management. Optimisation of the funding structure also played a key role, with low-cost funds from current accounts and savings reaching 80.3% in 2024, the highest level in history. This focus on efficient funding supported sustainable operations and strengthened financial stability. Sustainability was a core priority during Junaidi’s tenure. The sustainability agenda advanced across three pillars: sustainable banking, sustainable operations and sustainability beyond banking. The green and social portfolio grew 10.8% year on year in 2024, becoming the largest in Indonesia’s banking industry. Financial inclusion initiatives reached over 2.9 million micro customers through the KUR and KUM programmes. Operational efficiency measures reduced Scope 1 and 2 greenhouse gas emissions by 33% and lowered emission intensity per employee by 30% compared with the 2019 baseline.
