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Revenue per customer matters more than low cost-to-serve for digital banks

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Revenue per customer matters more than low cost-to-serve for digital banks
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Digital banks serve customers far more cheaply than incumbents, but most generate less revenue for every dollar spent on servicing. Nubank and WeBank stand out, generating 4.1x and 3.8x their servicing cost in revenue respectively, outperforming leading incumbents. Most other digital banks fall short of incumbent benchmarks, showing that lower cost-to-serve alone does not guarantee stronger economics.

https://tabinsights.com/article/revenue-per-customer-matters-more-than-low-cost-to-serve-for-digital-banks

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