CTBC Bank was awarded Best Managed Bank in Taiwan, among other distinctions across corporate and transaction banking. E.SUN Bank was recognised as Best SME Bank in Taiwan for expanding credit and streamlining the loan approval process. Cathay United Bank, Cathay Financial Holdings, Bank SinoPac and Far Eastern International Bank received multiple awards for digital banking, technology implementation and risk management initiatives. Taipei, 18 September 2025 – CTBC Bank, E.SUN Bank, Cathay United Bank, Cathay Financial Holdings, Bank SinoPac and Far Eastern International Bank were recognised for their achievements in retail, transaction finance, financial technology and financial markets at The Asian Banker Taiwan Awards 2025, held at Mandarin Oriental Taipei. CTBC Bank received the award for Best Managed Bank in Taiwan, along with a haul of top honours across corporate and transaction banking. For enhancing cross-border real-time bulk payments, process automation and inclusive digital onboarding, CTBC Bank was recognised as Best Cash Management Bank in Taiwan. For its structured, scalable and digitally integrated approach to inclusive and efficient supply chain financing solutions, CTBC Bank was named Best Supply Chain Finance Bank in Taiwan. CTBC Bank was further recognised as Best Custodian Bank and Best Financial Derivatives Provider in Taiwan, reflecting its dominance in financial markets. The bank innovates with regulatory sandboxes for virtual assets and RWA tokenisation, serving 1,600 institutional clients and achieving 19% year-on-year (YoY) profit growth. Other than institutional awards, CTBC Bank also won four business achievements awards including Best Al for Customer Personalisation lmplementation in Taiwan and Best Sustainable Technology lmplementation in Taiwan. E.SUN Bank also won multiple awards, most notably Best SME Bank in Taiwan. By integrating advanced data analytics and artificial intelligence, the bank has developed a platform that swiftly analyses a multitude of data points to assess creditworthiness, streamlining the loan approval process. This innovative approach not only accelerates decision-making but also enables the bank to extend credit to a broader range of customers. For its pioneering efforts in revolutionising credit evaluation through digital innovation and data-driven strategies, E.SUN Bank was also awarded Best Digital Credit Evaluation Initiative in Asia Pacific. Its E-SHIELD Anti-Fraud Blueprint was recognised as the Best Anti-Fraud Consumer Initiative in Taiwan for building one of the country’s most advanced fraud-detection systems. With this, the bank achieved a significant surge in intercepted fraud value while reducing watch-listed accounts below industry averages, thereby strengthening customer trust and reducing systemic risk. Cathay United Bank was awarded for its data, security and digital banking initiatives. It received Best Data and Analytics Infrastructure Implementation in Taiwan for building a cloud-native data platform that tripled scalability, achieved 99.98% uptime, and boosted user engagement by 175%. It also won Best Fraud Prevention Technology Implementation in Taiwan, for its machine-learning framework that intercepted over NTD 1.58 billion ($52.54 million) in suspicious transactions in 2024. For retail banking, Cathay United’s CUBE App was awarded Best Mobile Banking Service in Taiwan. The app’s customer-first design and personalised features have strengthened customer loyalty and expanded its retail base. Cathay Financial Holdings won Best Enterprise-wide AI Technology Implementation in Taiwan. Its proprietary AI platform integrates knowledge bases, a model hub, self-service development platform and multi-layered guardrails, establishing itself as a leader in Taiwan’s financial AI transformation. This “Generative AI Architecture of Cathay Group” has significantly enhanced productivity, employee engagement and group-level synergy, from the HR knowledge management assistant to enterprise-wide chatbot applications. Bank SinoPac’s Risk Guardian – AI-Driven Automation for Legal Risk Control was awarded the Best AI for Operational Process Automation Implementation in Taiwan, by using robotic process automation (RPA) and generative AI to automate legal-risk checks with 100% accuracy and 90× efficiency gains. Bank SinoPac also won Best Payments Initiative in Taiwan for a comprehensive API-based corporate payments solution that integrates collections, payroll and even carbon-data services. In retail banking, Bank SinoPac’s data-driven customer personalisation strategy won the Best Personalisation Initiative in Taiwan, having lifted digital marketing return on investment (ROI) and greatly improved product conversion rates. Far Eastern International Bank won awards in wealth and advisory services. Its Future Ten – Happiness Metaverse Bank platform was recognised as the Best Digital Wealth Management Platform Initiative in Taiwan, integrating financial tools with education and lifestyle content to deepened customer engagement and grow assets under management. The bank also won Best Financial Advisory Service in Taiwan for its “Ten Happiness” advisory model, which uses immersive experiences and strong community links to strengthen personalised client relationships while maintaining high satisfaction. The Asian Banker Taiwan Awards 2025 Product and Digital Awards Best Personalisation Initiative in Taiwan Bank SinoPac - “Transforming Data into Valuable Customer Experiences” Best Customer Experience Initiative in Taiwan CTBC Bank - “AI Remote Wealth Management Model” Best Digital SME Financing in Taiwan CTBC Bank - “Micro-Enterprise Business Development Project” Best Mobile Banking Service in Taiwan Cathay United Bank - “CUBE App” Best Anti-Fraud Consumer Initiative in Taiwan E.SUN Bank - “E-SHIELD Anti-Fraud Blueprint” Best Digital Wealth Management Platform Initiative in Taiwan Far Eastern Int'l Bank - “Future Ten Happiness Metaverse Bank” Best Financial Advisory Service in Taiwan Far Eastern Int'l Bank Financial Technology Innovation Awards Best AI for Customer Personalisation Implementation in Taiwan CTBC Bank - “APPLE for Hypering Your Digital Finance Journey” Best AI for Operational Process Automation Implementation in Taiwan Bank SinoPac - “Risk Guardian-AI-Driven Automation for Legal Risk Control” Best Fraud Prevention Technology Implementation in Taiwan Cathay United Bank - “Cathay Shield” Best Enterprise-wide AI Technology Implementation in Taiwan Cathay Financial Holdings - “Generative AI Architecture of Cathay Group” Best Data and Analytics Infrastructure Implementation in Taiwan Cathay United Bank - “Expanding the Cloud Data Ecosystem” Best Sustainable Technology Implementation in Taiwan CTBC Bank - “Low-Carbon Finance, Digital Life” Transaction Finance Awards Best Payments Initiative in Taiwan Bank SinoPac - “Corporate Payment and Collection API” About The Asian Banker Taiwan Awards The Asian Banker Taiwan Awards programme is one of the most established benchmarking programmes in retail banking, transaction finance, risk management and financial technology, recognising exceptional innovation, leadership, management and performance. This year’s programme received 60 submissions from banks and fintech firms in Taiwan. Winners are determined through a stringent evaluation of submissions, combined with in-person assessments and interviews, and the results are endorsed by a trusted panel of advisors. For media enquiries, please contact: Genivi Factao Editor TAB Global Email: gfactao@tab.global
