Research Note Feb 22 Chatbots must become "smarter" for banks The popularity of chatbots is slowly rising due to their improved capabilities The benefits of chatbots are driving usage well bey... 4713
Co-published Feb 22 CIMB tests acceptance of chatbots in Malaysia CIMB makes online banking services accessible through a chat interface, providing a two-way messaging system In less than a year, ... 7289
Research Note Feb 22 Bots deliver better customer experience http://www.theasianbanker.com/updates-and-articles/chatbots-must-become-smarter-for-banks... 3580
Case Study Feb 22 Liv – A New Model for Digital Banking in the Middle East Emirates NBD used a new model to launch Liv, developing a middle layer rather than using an expensive platform and also outsourcing many fun... 6842
Research Note Feb 22 Patterns of disruption are forcing banks to rapidly adopt new technology enabled models Fintechs and new entrants are driving evolution in financial services as they set new standards and change customer expectations. The disruption is... 8155
Research Note Feb 22 Retail financial services players poised to reap tangible benefits from AI Customer service via chatbots is currently a key focus for AI usage AI in marketing, fraud risk management and automation may deli... 8791
Interviews Feb 22 Cake Vietnam digital bank aims for profitability by end 2024 Quang Nguyen, CEO of Cake Vietnam, is confident that the bank will be among the top 5% of profitable digital-only banks globally by the end of 2024... 3926
