Interviews Sep 09 BSN advances digital channels to extend inclusion and improve service delivery Bank Simpanan Nasional is pursuing a multi-pronged digital transformation programme to broaden financial inclusion, improve customer experience and en... 1062
Interviews Mar 26 Kata.ai expands conversational AI for financial services and beyond Indonesia’s Kata.ai evolves from a personal assistant app into a leading B2B conversational AI platform, offering multilingual voice, chat and digit... 5424
Interviews Jul 02 Cake Vietnam digital bank aims for profitability by end 2024 Leveraging advanced AI, the bank aims to be among the top 5% of profitable digital-only banks globally by the end of 2024, transforming digital bankin... 7331
Research Note Dec 06 Retail financial services players poised to reap tangible benefits from AI Artificial intelligence (AI) is set to transform retail banking, impacting the customer journey from acquisition on through to retention. ... 10084
Research Note Nov 21 Patterns of disruption are forcing banks to rapidly adopt new technology enabled models Driven by competition and rapid disruption, banks increasingly spend on technology enabled models targeted to improve customer experience and service ... 9616
Case Study Nov 05 Liv – A New Model for Digital Banking in the Middle East After more than a year in service, Liv developed an innovative digital banking solution for the UAE, but needs to evolve quickly to stay ahead of both... 7699
Research Note Jun 07 A voice-led future – Banking with “Alexa” and similar services become mainstream ... 16992
