Interviews Feb 22 "We marry analytics with our products" Digital competency has become a key differentiator for Singaporean banks OCBC continues to boost its digital and analytics capabil... 6936
Research Note Feb 22 Chatbots must become "smarter" for banks The popularity of chatbots is slowly rising due to their improved capabilities The benefits of chatbots are driving usage well bey... 4713
Co-published Feb 22 CIMB tests acceptance of chatbots in Malaysia CIMB makes online banking services accessible through a chat interface, providing a two-way messaging system In less than a year, ... 7289
Research Note Feb 22 Bots deliver better customer experience http://www.theasianbanker.com/updates-and-articles/chatbots-must-become-smarter-for-banks... 3580
Research Note Feb 22 A voice-led future – Banking with “Alexa” and similar services become mainstream
