Research Note Feb 22 Consumers want speed – A leading-edge user experience is key to onboarding success Banks lag far behind customers’ expectations for seamless digital onboarding Financial institutions (FIs) are at risk from start... 7610
Research Note Feb 22 Retail financial services players poised to reap tangible benefits from AI Customer service via chatbots is currently a key focus for AI usage AI in marketing, fraud risk management and automation may deli... 8791
Current Account Feb 22 $18 billion Gojek-Tokopedia merger brewing after talks with Grab hit a snag Grab and Gojek fail to come to terms on a possible merger owing to disagreements over regional lead... 5312
Interview Feb 22 TPBank's Tran: “One million of our new customers are from third-party platforms” TPBank’s digital transformation is built on the four pillars of new digital business model, a full suite of digital product and services, redesig... 7715
