At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and persona...

Responsibilities:

• Conduct regular operations and compliance monitoring program on risky areas to ensure the business processes are in accordance with regulatory requirements and policies of the Bank
• Formulate, evaluate, and roll-out the adequacy of control procedures, make recommendations for improvement and constantly monitor high risk areas
• Monitor the implementation of rectifications and enhancement measures in relation to operations risk management an...

Responsibilities:

• Responsible for handling and investigating fraud cases related to credit cards, debit cards, acquiring merchants, and ATM cards;
• Assist in transaction monitoring and dispute case investigations for credit card issuing operations, with responsibility for reducing credit card transaction fraud risks and responding to customers' inquiries regarding disputed transactions;
• Follow up on abnormal transactions in credit card issuing...

Responsibilities:

• Coordinate and handle general complaint/feedback from corporate customers
• Analyze and identify service gaps by reviewing customer complaints or internal workflows/procedures (focusing on corporate account opening, account management and service delivery). Recommend feasible service and system enhancement to improve service standard and business efficiencies
• Coordinate and implement the workout plan, facilitate the streamlining pr...

Responsibilities:

• Responsible for 7x24 fraud transaction monitoring across various e-channels and credit card issuing business under personal banking cluster, ensuring proper follow-up on transactions and identifying potential fraudulent activities. Shift duty is required;
• Execute fraud control measures as instructed including transaction verification and account freezing;
• Assist in adjusting transaction monitoring parameters to more effe...

Responsibilities

• Document data migration and scoping requirements in collaboration with stakeholders
• Conduct technical and functional data cleansing prior to data transformation and loading activities
• Assist in defining and validating data mappings between AX 2012 and Dynamics 365
• Support business users in verifying that all required data fields are fully accounted for
• Coordinate with third-party vendors to support data extraction fro...

FIND YOUR 'BETTER' AT AIA We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives. If yo...