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Monday, 23 February 2026

All The Asian Banker Articles By (contact centre transformation)

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Feb 20

BDO Unibank rebuilds contact centre into a customer and enterprise servicing platform

BDO Unibank has restructured its contact centre into an enterprise servicing platform, shifting from a reactive inbound unit to a governed, data-drive...

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From banker to insurer - Dennis Tan’s transition to impacting lives at Prudential Singapore

From banker to insurer - Dennis Tan’s transition to impacting lives at Prudential Singapore

All The Asian Banker Articles By (contact centre transformation)

BDO Unibank rebuilds contact centre into a customer and enterprise servicing platform

BDO Unibank rebuilds contact centre into a customer and enterprise servicing platform

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