Chen has dedicated her initial months in this role to understanding the specific needs of clients across the Asia Pacific markets, where regulatory environments and payment challenges are constantly evolving.

Chen emphasised the importance of cross-border payment solutions and how BofA is leveraging real-time payment capabilities to enhance corporate treasurers' ability to manage cash flow and liquidity. As companies in the region grapple with multiple jurisdictional regulations, the bank provides solutions that help manage liquidity efficiently while minimising FX risks.

BofA’s consultative approach is a key component of its strategy, with Chen explaining how the bank collaborates closely with clients to develop tailored payment and liquidity solutions. By facilitating forums for clients across sectors like healthcare, the bank encourages the sharing of insights and best practices for navigating regulatory complexities and enhancing cash management.

In the coming months, Chen’s focus will remain on deepening relationships with clients and continuing to provide industry-leading payment and liquidity solutions. BofA’s strategic initiatives in real-time payments, FX risk management, and liquidity optimisation ensure the bank’s leadership in payments innovation across the Asia Pacific region.