In this issue: A trend article on the enhancement of digital services and the use of AI by financial institutions to improve the customer experience, particularly for customer onboarding. A case study on Yirendai and how it leverages technology and data analytics to provide a differentiated offering. An interview with Marnie Baker, managing director of Bendigo and Adelaide Bank, on the transition of Bendigo’s banking model, with regards to the digitisation and scaling up of the bank’s community banking model. A country profile on Thailand, following the rapid growth in mobile payments and the growth in retail lending. Industry data following the competition between commercial banks, and neo banks or digital financial institutions for digital users.
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