In this issue: A trend article on the digital transformation journey of financial institutions and the issues and practices in ensuring a successful digital transformation. A case study on JD Finance and its shift from serving customers to serving financial institutions by leveraging its accumulated data and technology. An interview with Paul Heath, the founding partner and Chief Executive Officer of Koda Capital, on the scandals plaguing the Australian banking sector, surrounding the misconduct of the wealth management businesses of several major banks. A country profile on India, tracking the slowdown of retail banking revenue growth. Industry data tracking the most competitive commercial banks that have actively shaped their digital ecosystem from within the organisation as well as the markets they operate in, based on the annual ranking of top retail banks for The Asian Banker International Excellence in Retail Financial Services programme.
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