In this issue: A trends article on how chatbots are becoming an increasingly popular option for banks in improving customer experience at a low cost. A case study on Firs Bank Nigeria's 'FirstMobile', the fastest growing mobile app service in the Nigerian market in 2016. Consumers' feedback on remittance services. An interview with Samir Gupta, CEO, group consumer banking. A country profile on Vietnamese banks. An industry data on Asia Pacific's unsecured loan market.
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