Research Note Nov 21 Patterns of disruption are forcing banks to rapidly adopt new technology enabled models Driven by competition and rapid disruption, banks increasingly spend on technology enabled models targeted to improve customer experience and service ... 9702
Case Study Nov 15 Emirates NBD leverages on virtual assistant for phone banking optimisation While steering the calls, Eva reduced incorrect routing by 73% and has also resulted in overall 50% reduction in the time taken to digitally serve a c... 9921
