Research Note Feb 22 Banks embrace digital innovation but find it hard to make substantial changes to its conventional business model Banks are moving more products and services on their digital platform to get acquired fully straight-through processes An increasi... 3188
Research Note Feb 22 Chatbots must become "smarter" for banks The popularity of chatbots is slowly rising due to their improved capabilities The benefits of chatbots are driving usage well bey... 4713
Research Note Feb 22 Bots deliver better customer experience http://www.theasianbanker.com/updates-and-articles/chatbots-must-become-smarter-for-banks... 3580
