Co-published Feb 22 Enabling seamless customer experience through digital transformation of channels Asian Banker Research shows that a large component of direct retail sales (asset and liability products) is still focused on branches. Digit... 4134
Co-published Feb 22 Building a comprehensive cyber security framework for the digital era Protecting customers in multichannel environment is one of the biggest challenges for banks amidst increasing cyber threats A cybe... 4761
Research Note Feb 22 Digital transformation powers profitability in branch banking Banks are undergoing significant digital transformation to provide customers with better services Self-service methods are being enc... 4977
