Research Note Feb 24 East and West African banks close gap with regional industry leaders in South Africa Innovations emerging from East and West African banking hubs are enabling the sector to take a lead in reaching Africa’s unbanked population but muc... 5364
Research Note Feb 17 Democratisation of banking services puts focus on relationships over products Banks face high costs of maintaining extensive branch networks while having their market share eroded by the ever-growing presence of payments solutio... 4917
Research Note Feb 16 Banks need to leverage their superior product knowledge to stay relevant The industry has to look beyond growing their market presence through traditional brick-and-mortar branches by exploring new channels like mobile bank... 5730
Research Note Feb 15 Adding value to data a key challenge in a multi-channel world Social media, coupled with data analytics, gives a more complete picture of the customer but banks face the challenge of having to make sense of masse... 4731
Research Note Feb 10 The problem is not adoption but use of technology Mobile banking in Saudi Arabia is still growing and its development is contingent upon customer needs, as the actual number of mobile transactions is ... 4516
Research Note Feb 04 The way forward for collaborating with non-banks With over 53 million unbanked still transacting in cash, Egyptian banks are looking to target this potentially lucrative market through mobile or prep... 4743
Co-published Dec 18 Striving for enhanced customer service and customer satisfaction Bank Muscat’s new phone banking platform with enhanced functionalities and customer recognition has brought about better customer service and satisf... 2963
