Co-published Jan 21 Access Bank Nigeria edges African peers in digital banking services The bank created a strong digital active client base from its acquisition of Diamond Bank which had a large retail portfolio and strong digital platfo... 7457
Co-published Jan 15 Absa Bank infused a new sense of ownership and growth after split with Barclays group Despite fierce competition from its local South African peers and some Nigerian banks, Absa emerged as the Best Retail Bank in Africa... 21769
Co-published Jan 14 StanChart Ghana's ‘SC Mobile’ digital bank opens new revenue streams Standard Chartered Ghana outperformed major local rivals such as Stanbic Bank and Fidelity Bank in areas such as digital, customer experience, and ris... 10199
Research Note Mar 12 New digital entrants face off with banks in Taiwan’s retail banking market Taiwan’s retail banking market is a highly mobile and digital maturing consumer market which continues to rely extensively on community branch banki... 15118
News Analysis Mar 05 Financial health top fear in Asia amid COVID-19 spread A recent survey of 3,000 respondents in Indonesia, Japan, Korea, Philippines, Singapore and Thailand reveals that financial health beat well-being as ... 6836
Research Note Jan 28 Real-time retail payment systems in Thailand and India experience rapid growth Peer-to-peer payment themes in India, Thailand, Australia, Hong Kong and the Philippines have taken off with varying degrees of success but adoption i... 12421
Research Note Dec 18 eKYC in emerging markets opens new avenues for growth With the reprieve on know your customer regulations on certain segments, banks and new challengers are rapidly integrating eKYC into their processes t... 17434
Research Note Nov 28 Branch decline continues across markets in the Middle East, Asia Pacific and Africa Customers make decisions on primary banking relationship based on assumed needs for multiple network point convenience, even though they may patronise... 8269
Research Note Sep 19 Vietnam’s retail loan market to reach $145 billion by 2020 Between 2019 to 2022, banks will launch full digital banking blueprints, making more structural changes at the back office to tap fully into a rapidl... 22607
Datafiles Oct 18 Banks continue to hold the commercial strings in Vietnam’s rapidly developing payments landscape Vietnam is likely to emerge as a significant consumer-driven market, placing it in the Asian consuming class of Indonesia and the Philippines with a ... 11140
Aug 07 LINE aims to realise its financial services ambitions with ‘Life on LINE’ The Japan-based messaging app shares its vision to the world during the recently-concluded LINE Conference 2019: To grow from a mere messaging app int... 7092
News Analysis Aug 06 NuBank one of the fastest growing digital banks in South America Within six years, Nubank reached the 12 million customer mark, becoming the sixth largest financial institution in Brazil in terms of customer numbers... 10937
Datafiles Jul 19 Regional and digital banks gained the most from Australia's banking royal commission inquiry ING and Suncorp emerge as victors from the fallout in regards to net promoter score while smaller banks are in danger to lose the most with the entry ... 9767
Research Note Jul 22 Number of digital platform outages in Australia rose sharply in 2018 Sharp rise in electronic payment incidents in Australia resulted in substantial customer disruption in 2018.... 5045
Datafiles Aug 27 Will Australian consumers ditch their big bank relationships in the face of new digital banks? Big four banks to tidy up various messes coming from renewed pressure from regulators... 9274
Case Study Aug 01 How sustainable is the e-wallet business in the Philippines? With the seemingly accelerating adoption of e-wallets, GCash, PayMaya and Grab vie or a large piece of the e-wallet pie but must first confront issue... 34630
