In this issue: A trends article on creating the next level of client engagement with the Internet of Things (IoT). Case studies on how China Merchant Bank and Thanachart Bank (Thailand) leverages on emerging technologies to boost their respective businesses. Consumers' feedback on chatbots. An interview with Renu Satti, chief executive officer of Paytm Payments Bank (India). A country profile on Australian banks and industry data covering assets under management in Asia Pacific.
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