In this issue: A trends report on how digital transformation powers profitability in branch banking. A case study how DBS is preparing for a digital future. An interview with Gray Stern, co-founder and chief commercial officer of Landbay. Consumers' feedback on customer service based on BankQuality.com. A country profile on Korean banks and the increasing household debt in the country. An industry data on the relationship between the composition of retail assets and ROA.
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