Best Chatbot/Voice Banking Service goes to Emirates NBD – WhatsApp and IVR

The Emirates NBD chatbot/voice banking service, handling 10% of interactive voice response (IVR) traffic, has seen a 95% journey complet...

Best Digital Wealth Management Platform is awarded to Emirates NBD

Emirates NBD’s digital wealth platform provides clients with streamlined access to over 11,000 financial instruments across 21 markets...

Best Financial Inclusion Initiative awarded to Qatar Islamic Bank’s Lite App

This award celebrates QIB’s Lite App that has demonstrated commitment to financial inclusion through accessible mobile banking solutio...

Al Rajhi Bank’s mokafaa leverages extensive rewards ecosystem and digital integration for its customer programme

Recognising the bank with the most successful loyalty programme, this award honours the financial institution that offers extensive rewa...

BDB leads the way in employee engagement and culture transformation

Under its strategic pillar People & Culture, BDB achieved a notable increase in its Employee Engagement score from 4.02 in 2022 to 4...

Commercial Bank of Dubai leverages technology to redefine mobile banking

Commercial Bank of Dubai implemented an AI-based anti-money laundering (AML) and ...

Commercial Bank of Dubai excels in its strategic risk management and compliance capabilities

Commercial bank of Dubai implemented an AI-based anti-money laundering (AML) and fraud detection platform. With real-time transaction mo...

Saudi Awwal Bank focuses on strategic use of data analytics to drive business growth

Saudi Awwal Bank business intelligence and analytics framework empowers decision-making with predictive insights. With over 40 use cases...

Best Payment Technology is Flutterwave

Flutterwave operates across 28 African countries and processes $7 billion worth of transactions globally. It implemented cloud-native in...

Best Data Integration and Framework Implementation is Emirates NBD

Emirates NBD data mesh framework drives efficiency across seven entities in six countries and 11 data domains. With real-time processing...

Absa Bank improves customer convenience by reducing paperwork and significantly shortening turnaround times for trade applications

Recognising the need to innovate and adapt, Absa accelerated the digitalisation of trade finance operations by partnering with a Trade A...

Stanbic IBTC backed by strong client relationships and innovative solutions in cash management

To address rising capital costs, Stanbic IBTC introduced liquidity management solutions, enabling clients to consolidate balances across...

Absa Bank (Mauritius) excels in structured trade and commodity financing, combined with digital trade solutions

Absa Bank (Mauritius)capitalised on its proximity to Africa and its status as a trade hub to strengthen connectivity and enhance letter ...

BSF mitigates customer risk and enhances access to trade financing

Amid efforts to diversify from oil, BSF expanded its non-oil export customer base th...

Sixth Strongest Bank in the world and the Strongest Bank in the Middle East and Saudi Arabia is Saudi National Bank

This bank achieved exceptional profitability in 2023, with a 2% return on assets—well above the 1% average for the top 10 strongest ba...

Pedro Sousa Cardoso recognised for pioneering digital transformation and innovation at ENBD

BlackRock and MAS collaborate to unlock Asia decarbonisation investments

DBS green loan boosts biofuel adoption, advancing Singapore’s net-zero goals 

Retail Finance Leader of the Year: Jacquelyn Tan, UOB

With over two decades of experience in retail banking, Tan has propelled the bank’s retail assets to $73 billion, achieving substantial gro...

RCBC’s Branch of Today was recognised for its fully automated and modernised branch network

RCBC's Branch of Today (BOT) initiative was recognised with the Best Branch Banking Initiative award due to its significant impact on product...