fofsummit2019

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Consumer behavior is changing. Are you meeting their demands?

Rapid advances in technology are increasingly changing the way people interact today. The same can be said for financial services providers and their customers. With customer satisfaction taking centre stage, are banks, especially those in emerging markets, keeping up with shifting customer expectations and optimising customer interaction channels? Are banks responding to the latest customer demands and anticipating their future needs?

Rapid advances in technology are increasingly changing the way people interact today. The same can be said for financial services providers and their customers. With customer satisfaction taking centre stage, are banks, especially those in emerging markets, keeping up with shifting customer expectations and optimising customer interaction channels? Are banks responding to the latest customer demands and anticipating their future needs? 

With banks looking to differentiate themselves from their competitors and stay ahead of the game, they must understand customers' quest for convenience, and how they can better service customers' increasing banking needs. Banks in emerging markets need to also achieve consistency of service by improving and standardising customer experience across various platforms, whilst better leveraging on use of social media.

With regards to this, SunGard's latest Bank Readiness Report consumer survey aims to shed light on how banks can better generate growth and profitability by responding to the latest consumer trends. 

This teleconsultation session will discuss:

The panel for this session includes: 


Guest: Foo Boon Ping
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